Leaning/Rotten Pole

1. Determine if the rotten or leaning pole is a private or a MERALCO pole.
   
   
   
   
   • A MERALCO pole is usually more than 30-feet high and has attachments such as wires, cable, streetlights and transformers.
     
     
   • Other private utility and telecommunication poles would be less than 20-feet high and has communication cables as attachments.
     
     
2. Take note of the pole’s following characteristics:
   
   
   
   • Pole type – is the pole made of wood, concrete or steel?
     
     
   • Pole attachments – what items are attached to the pole?
     
     
   • Pole number – number written on a small metal plate mounted on the pole
     
     
3. Determine if the pole’s condition has caused any power loss. If so, find out the extent of the interruption. (About how many houses are affected?)
   
   
4. Report this to the MERALCO 16211 Hotline or to the designated branch office. Relay all the noted details. The following data will also be asked from you:
   
   
   
   • Address – this is the location where the pole is situated
     
     
   • Nearest Landmark
     
     
   • Your name and telephone number
     
     
5. Note down the complaint number that will be given by the customer assistance representative. This will be useful in following up the incident.
   
   
6. MERALCO Operations Crew will be sent to respond to the situation.
   
   
   
   • The responding crew will resolve the MERALCO pole trouble.
     
     
   • In case the pole is a private utility or telecommunication pole, MERALCO linemen or contractors will isolate the MERALCO facilities. After isolation, the pole will have to be fixed by a private electrician or utility man. ONLY MERALCO LINEMEN and AUTHORIZED CONRACTORS are allowed to isolate affected MERALCO facilities.