Front | Back

1. Account Name and Billing Address
   Refers to the account holder and the address to which the bill is delivered.
   
   
2. Customer Service Lines
   For inquiries, please call our 24-hour service hotline or visit our website.
   
   
3. Branch/Collecting Office
   The address and contact number of your branch/collecting office.
   
   
4. Your Service Information
   Your Service Identification Number (SIN): The most important piece of information when paying, inquiring on your service account or your bill, etc. For faster service, please have this available when transacting with the Call Center or your branch office.
   
   Your Rate Classification: Identifies your type of service - Residential, General Service, Government Hospital/Metered Streetlight, Industrial, Non Industrial or Flat Streetlight. This determines how you are billed.
   
   Contract Name and Service Address: Refers to the location of the electric service.
   
   
5. Your Billing Information
   Bill Date: The date your bill was generated.
   
   Billing Period: The period of electric consumption being billed.
   
   Due Date: The date to settle your bill to avoid disconnection.
   
   Total kWh: The amount of electricity you consumed during the billing period
   
   Total Current Amount: The amount due for the current billing period.
   
   
6. Summary of Your Charges
   A table that summarizes your charges for the current billing period. The breakdown of these items is at the back of the bill
   
   
7. Announcements
   Watch this space for tips, news, and promos.
   
   
8. Your Consumption History
   A graph that shows your electricity consumption in the last 13 months that is useful in monitoring your usage.
   
   
9. Bill Stub
   A stub with payment-related information that is torn off when paying at any branch or collecting office, or at any third party agent.