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Meralco’s 30 Business Centers, 26 Extension Offices and 41 Payment Offices are strategically positioned across its 9,300 square kilometers of franchise area for more efficient delivery of customer services to its 4.3 million customers. These offices are located in population centers, accessible to customers by both public and private transportation.
Business Centers are manned by trained, efficient and customer-oriented Meralco employees.
THE BUSINESS CENTER
The Business Center is a full service office of Meralco. Processes related to application for electric service, meter reading, billing, payments and inquiries and complaints handling are all done in all of Meralco’s Business Centers. To make going to the Business Center a satisfying experience, parking spaces are allocated, security is ensured, queuing systems are in place, temperature and humidity are controlled, TV sets are installed for viewing, pocket gardens are provided, and for those with children in tow, kiddie corners are offered.
Business Centers
Meralco has a total of 30 Business Centers to serve its customers throughout the franchise area:
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South Business Centers |
North Business Centers |
Central Business Centers |
Alabang |
Balagtas |
Angono |
Bacoor |
Balintawak |
Cainta |
Batangas |
Baliwag |
España |
Calamba |
Commonwealth |
Kamuning |
Dasmariñas |
Malabon |
Makati |
Las Piñas |
Malolos |
Malate |
Lucena |
Novaliches |
Mandaluyong |
Rosario |
Sta. Maria |
Marikina |
San Pablo |
Valenzuela |
Pasig |
San Pedro |
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Roosevelt |
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Tutuban |
Check out the Business Centers Directory page.
THE EXTENSION OFFICE
The Extension Office is a smaller version of a Business Center Office. All customer transactions are likewise handled at the extension office but back-end processing remains at the Business Center Office.
THE PAYMENT OFFICE
The most numerous of all Meralco offices, Payment Offices were put up to offer convenience to Meralco’s paying customers. They cater only to payments transactions, an activity that all Meralco customers perform monthly. These are located in areas where the Business Center and Extension Office are not readily accessible.
Customer Service Guide in PDF
Attached in pdf format is a Customer Service Guide which embodies the different types of processes and other relevant advice for customers in our Business Centers.
Matters related to Application, Meter Reading, the Bill, the Collection Cycle, Payment Options, Feedback Reporting, as well as Energy and Safety Tips are shown here.
PDF Download:
Instruction: Right-click on the link and select Save Target As or Save As to download files
Customer Service Guide (1.5MB)
 You will need the Adobe Acrobat Reader to open the downloadable PDF files.
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