Accredited Meralco Contractors provide the Quality work that you deserve
To ensure that our contractors provide the quality service that customers deserve, we launched the Accredited Meralco Contractors program (AMC).
This accreditation program selects the elite energy service providers, contractors, developers, and designers that will help you setup and expand your busines - on time. Let the AMCs handle all the technical requirements while you focus on your business.
From design phaseto construction up to consultationson your expansion plans, you are assured that our AMCs are up to standard and will help you manage your projects.
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Accredited Meralco Contractors (AMC) can help you:
1. Get quicker electricity connection. Our AMCs alert Meralco of their upcoming projects months ahead of time. Early collaboration allows us to prepare our facilities and equipment (i.e. transformers, power lines, etc.) even before you apply for electricity - so you can open your business on schedule.
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2. Avoid costly delays. Our AMCs are trained and can advise you all the preparations you need to do to ensure alignment with safety standards
- BEFORE you build your establishment and BEFORE you fill up a form
applying for Meralco service. This saves your company from costly delays
and costly rework that could otherwise lead to safety issues or violations
on the electricity code.
3. Plan your business expansion. As your business grows, Meralco and its
AMCs will be on hand to assist you in your expansion. What is the best
roadmap for your energy-intensive investments? Is your energy use
already efficient - our AMCs, together with our technical consultants can provide you the best solution.
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For more information on how AMCs can help your business, check the Frequently Asked Questions page, contact our customer hotline at 1622-3763 or email us at sme@meralco.com.ph.
Meralco sets the standards
Electricity for your business - when you need it
MERALCO sets the benchmark for the industry to ensure your business opens without any hassle and without unnecessary delays. By ensuring MERALCO contractors are trained to deliver the best quality work that are at par with highest standards of MERALCO and our institutional partners, your business opens on time and you get electricity when you need it.
AMCs also alert Meralco of your upcoming projects months ahead of time. They coordinate with us promptly and thus, we can plan and prepare our facilities (i.e. transformers, power lines, etc.)even before you apply for electricity.
Our Commitment to Safety
Because safety is major trust of MERALCO, even before a contractor is listed and accredited, they pass a filtering process would disqualify them should they have projects that had reported accidents or safety violation incidents. We do not stop there - as the AMC progresses in the program, they become more efficient in what they do continually improve their safety practices.
Providing a safe environment for our contractors and customers is part of our commitment to the public. Not only is it a goal that we commit to, it is a must. With the Accredited Meralco Contractors program, we are implementing a comprehensive program that educates contractors the necessary occupational safety standards that allows efficient roll out of projects without the risk to life, limb or property.
MERALCO will be working with experts in safety management, government agencies and local government units in fulfillment of this trust.
Why is important to accredit contractors?
Contractors are the first in the chain of institutions that businesses contact when starting or expanding their business. They prepare the electrical design, the technical intricacies of electric load and your equipment or appliances energy demand, as well as develop the implementation plan that leads to the construct of your building or facility. However, not all contractors strictly follow electrical safety standards, nor do they have the proper expertise to fulfill your project on schedule.
Accreditation ensures that the contractors that you deal with are trained with the highest standards of electric safety and adhere to it every step of the way. With our education and training programs for AMCs, you are assured that they are aware of the application process and requirements for getting electricity. AMCs will not waste your time and resources with costly rework, illegal fees or long-winded and tortuous steps to get electricity.
Accreditation Partners
MERALCO cooperated with respected organizations such as: Institute of Integrated Electrical Engineers of the Philippines (IIEE) and Society of Philippine Electrotechnical Constructors and Suppliers (SPECS). As we continually develop the program, we will partner with other organizations in support of our commitment to deliver the highest quality of service to our customers.
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Institute of Integrated Electrical Engineers of the Philippines (IIEE)
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The Institute of Integrated Electrical Engineers of the Philippines, Inc. (IIEE) is a
professional organization of electrical practitioners that aims to upgrade the professional credentials of its members through its Continuing Professional Education (CPE) programs
and enhance their social standing through the promotion of high ideals of integrity and
ethics. The IIEE, in addition, facilitates the advancement of technology transfer through carefully conceived educational and training programs and provides opportunity for regular interaction among electrical practitioners. Founded in 1975 and having more than 23,000 members nationwide, the IIEE is the only organization of its kind to be accredited by the Professional Regulation Commission (PRC).
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Visit their website for more information: www.iiee.org.ph
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Society of Philippine Electrotechnical Constructors and Suppliers (SPECS)
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The Society of Philippine Electrotechnical Constructors and Suppliers Inc. (SPECS) is a non-stock, non-profit organization of licensed electrotechnical constructors and suppliers. It was established in 1968, and has since then served the purpose of organizing its members into one unified force that caters to the needs of the electrical industry and consequently to the nation and to the ASEAN region.
Visit their website for more information: www.specs.org.ph
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Contractors commit to technical and ethical practices
AMCs adhere to the strict standards of quality service that Meralco has set. They will commit to completing their contractual obligations and will not unduly abandon work. But apart from the technical standards that AMCs swear by, you can expect AMCs to observeethical business practices that Meralco upholds. As Accredited Meralco Contractors, they are not only experts in what they do technically; they are also ambassadors ofgood conduct, excellent governance and ethical transactions.
Accreditation Process
Contractors go through a stringent process of assessment before they are accredited. Not only do they need to demonstrate technical competence and showcase the quality of all their previous projects, they must also prove that their crew is supervised by a licensed practitioner, and experienced in various situations that avoids unnecessary rework in the business process.
AMCs are also interviewed by Meralco during the accreditation process and maybe subject to inspection and field survey at any time during the course of their accreditation. To ensure quality work is maintained, Meralco may randomly survey any previous work of the contractor - on site. Violators are delisted if they fail to demonstrate compliance.
Delisting Process
Delisting is a procedure that maintains excellent service reliability among our AMCs. It is an assurance to the public that they are committed to service quality. Please notify Meralco if there are contractors that you think should not be part of our accredited contractor's list.
MERALCO welcomes reports that will help us ensure we give customers the highest quality service that they deserve. AMC complaints can be reported to our Call Center or Technical Support Offices. MERALCO will then conduct an investigation and appropriate penalties or blacklisting rules will apply.
Grounds for Revocation of Accreditation
- 1. Undue abandonment of contracted work obligations to the customer.
- 2. Unethical transactions, bad record or falsification of documents.
- 3. Actions that caused damage to Meralco's corporate image.
- 4. Misrepresentation of Meralco in transactions with customer (includes solicitation of "grease money").
- 5. Not able to maintain good working relations with customer / Meralco.
- 6. Did not meet minimum attendance requirement to Meralco-contractor events and training programs
- 7. Expired licenses / permits / membership.
List Of AMCs
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As of April 17, 2013
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AMCs focused on SME Projects
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AMCs focused on Home and Microbiz Projects
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If you are looking for best contractor for your project, contact our AMCs and discuss with them your specific energy needs. They will help you plan and design all the electricity requirements for your home or business. They will help you with the electricity service application and ensure that your project is energize as early as possible.
Click here to download a list of Accredited Meralco Contractors.
Frequently Asked Questions by Customers
Frequently Asked Questions by Contractors
Q:
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What is the Accredited Meralco Contractors Program? |
A:
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The Accredited Meralco Contractors program or AMC is an accreditation program that selects the best
energy service providers, contractors, developers, and designers that will help our customers plan,
setup and expand their business. The program also institutionalizes best-practices alignment among
MERALCO contractors to ensure we maintain the high quality service that our customers have come to
expect from MERALCO.
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Q:
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How will the AMC program affect my business? |
A:
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MERALCO sets the benchmark for the industry to ensure your business opens without any hassle and
without unnecessary delays. By ensuring MERALCO contractors are trained to deliver the best quality
work that are at par with highest standards of MERALCO and our institutional partners, your business
opens on time and you get electricity when you need it.
|
Q:
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Why is important to accredit contractors? |
A:
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Contractors are the first in the chain of institutions that businesses contact when starting or expanding
their business. They prepare the electrical design, the technical intricacies of electric load and your
equipment or appliances energy demand, as well as develop the implementation plan that leads to the
construct of your building or facility. However, not all contractors strictly follow electrical safety
standards, nor do they have the proper expertise to fulfill your project on schedule.
Accreditation ensures that the contractors that you deal with are trained with the highest standards of
electric safety and adhere to it every step of the way. With our education and training programs for AMCs,
you are assured that they are aware of the application process and requirements for getting electricity.
AMCs will not waste your time and resources with costly rework, illegal fees or long-winded and tortuous
steps to get electricity
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Q:
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Do I have to pay any fees to MERALCO when dealing with an AMC? |
A:
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MERALCO does not collect anyfees for and from AMCs. They are third party companies which only facilitate
your application for electricity. Because they are not employees or agents of MERALCO, they are not
authorized to levy any fees in behalf of MERALCO. During service application, only project charges and
deposit payment are required by MERALCO and these should be made payable directly to MERALCO
or through our authorized payment channels.
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Do you have partner institutions in your accreditation program? |
A:
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MERALCO cooperated with respected organizations such as: Institute of Integrated Electrical Engineers
of the Philippines (IIEE) and Society of Philippine Electrotechnical Constructors and Suppliers
(SPECS). As we continually develop the program, we will partner with other organizations in support
of our commitment to deliver the highest quality of service to our customers.
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Q:
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What is the difference between an accredited contractor and a regular contractor? |
A:
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AMCs' commitment to the highest possible standards sets them apart from regular contractors who are
not part of the AMC program. MERALCO in turn, supports this commitment by providing them trainings
and advanced notice of crucial changes relevant to their implementation of projects. By enforcing
adherence to standards within their organizations, you can expect AMCs to be part of the elite
contractors in the country. AMCs also coordinate with MERALCO directly and provide advanced notice
of the plans in their pipeline - allowing MERALCO to plan ahead and deploy the necessary resources
to support their projects even before you apply for electricity.
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Is safety a part of contractor obligations? |
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Yes, it is part of contractor obligations of all AMCs. They must continually adhere to safety
standards in every project. Any contractor that will have violations ran the risk of delisting.
Because safety is major trust of MERALCO,even before a contractor is listed and accredited, they
pass a filtering process would disqualify them should they have projects that had reported
accidents or safety violation incidents.
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How will AMCs help fast track my application for electricity? |
A:
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Since the AMCs are required to attend seminars and trainings conducted by MERALCO, they are
already knowledgeable with the technical and safety standards required by MERALCO in approving
your service entrance facility. This avoids costly rework; faulty designs and unnecessary steps
in the application process. Furthermore, because AMCs regularly coordinate with MERALCO, their
personnel are already experienced in troubleshooting technical problems, getting the necessary
permits as well as handling different situations affecting your application for electricity.
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Q:
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Are AMCs MERALCO employees or subsidiary companies of MERALCO? |
A:
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AMCs are third party companies that facilitate customers' application for electricity. They
are not employees or subsidiaries, or agents of MERALCO.
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Q:
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I would like to report a contractor that should not be part of your AMC
list. Who do I contact to report the complaint? |
A:
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Yes, MERALCO welcomes reports that will help us ensure we give customers the highest quality
service that they deserve. AMC complaints can be reported to our Call Center or Technical Support
Offices. MERALCO will then conduct an investigation and appropriate penalties or blacklisting
rules will apply.
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Q:
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Does this mean that applications for electric service will now be done through AMCs? |
A:
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AMCs will be in close coordination with MERALCO during the entire course of the service
application. But, final approval of design will still be done by MERALCO personnel. AMCs
may only act as the authorized representative of the customer and thus, eligible to
transact directly with MERALCO for the customer.
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Q:
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Are the requirements different should I choose to contract with an
AMCs instead of a regular contractor? |
A:
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The same requirements shall still apply. Basically, proof of identity, occupancy document, tax
documents, load schedule, Right-of-Way, Certificate of Final Inspection, deposit and project
charges payment are required. An authorization letter shall also be provided if the AMC will
transact in behalf of the customer.
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Q:
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What is the Accredited Meralco Contractors Program? |
A:
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The Accredited Meralco Contractors program or AMC is an accreditation program that selects
the best energy service providers, contractors, developers, and designers that will help
our customers plan, setup and expand their business. The program institutionalizes
best-practices alignment among MERALCO contractors to ensure that we maintain the high
quality service that our customers have come to expect from MERALCO.
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Q:
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How does the Accredited Meralco Contractor (AMC) program work? |
A:
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The AMC program has benchmarking and pre-qualification criteria that are periodically monitored
to ensure the work done conforms to the standards that we've set. MERALCO's team of engineers
and process experts will review your files and may also randomly inspect your projects on-site.
It also has a tiering scheme that progressively improves your business processes and efficient
in the implementation of your Meralco projects. This feedback mechanism ensures you are not
just aligned with Meralco standards, but at par with your peers and aligned with customers'
expectations.
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How will this program benefit me as a contractor? |
A:
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If your company is listed as an Accredited Meralco Contractor, you are telling customers that
you belong to an elite group of energy service providers, contractors, developers, and designers
aligned with the highest standards of MERALCO. You also benefit from free training and networking
opportunities, marketing support, and access to privileged information reserved for AMCs and
partners of MERALCO.
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Does Meralco provide me with marketing assistance? |
A:
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Yes. MERALCO offers marketing support in the form of a media campaign, selected collaterals,
manuals and other public relations items that may be used for your own promotional efforts.
You will also have rights to usethe AMC Logo which you can display as a badge of trust and
a proof of hassle-free energization processing that company will be known for. Only
Accredited contractors are provided these materials.
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Do I have to pay in order to participate in the program? |
A:
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No. MERALCO does not collect any fees from contractors in order for them to participate
in the program.
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Can I use the AMC logo for my own marketing efforts? |
A:
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As a listed AMC, your company shall be expected by Meralco and the public to standards and
place Meralco in high regard at all times. Further, you are expected to be an example to
other contractors and an extension of MERALCO's commitment to customers to provide safe,
reliable and high quality electricity service.
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What are the requirements for accreditation? |
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To establish a contractor's technical competence (in the construction of the customer's
service entrance installation and related works), and functionality as a business entity,
several documentary requirements pertaining to the Company's work history will be required.
Licenses relating to your business as well as the contact information of your Company's
officers will also be needed. You may refer to the attachment, "Requirements for Accreditation
of Contractors" attached to this file for more information.
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How long will the accreditation be valid? |
A:
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The accreditation is valid only for the year 2012, subject renewal and upon approval by Meralco.
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Is the accreditation transferable to subsidiaries, affiliate companies or sub-contractors? |
A:
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Accreditationcannot be sub-licensed or transferred to any other entity, affiliate,
subsidiary or subcontractors. Because Meralco attests to your company's compliance to set
standards, you will be accountable and expected to ensure that your subcontractors follow the
same standards and our recommended best practices. All companies will be assessed fairly and
independently and thus we cannot guarantee that your affiliates or subcontractors have the same
expertise as your company has, unless they also participate in the AMC program.
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Will accreditation set the price of contracting in the market? |
A:
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No. Meralco will not be dictating the contracting price - this is left to market-forces and the
negotiations/agreement between the customer and the contractor. The goal of the AMC program is to
promote adherence to technical and safety standards, as well as promote AMC's competence to
customers not to set pricing standards.
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Q:
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Where can I get more information about the AMC program? |
A:
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You may call your Channel Partner Relationship Manager who will be the best contact for more
information on the AMC program. You will also be provided a manual, various training handbooks
as well as gain privileged access to online tools and materials that could help deliver the best
service to your customers. These tools will be made available during the course of your
accreditation.
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What is the Accredited Meralco Contractor (AMC) Performance Rating?
The AMC Performance Rating presents the performance of Accredited Meralco Contractors (AMCs) as evaluated by customers. A high rating of four to five stars is a good indication that many customers were pleased with the work delivered by the specific contractor.
While AMCs are third party companies who are not employees or subsidiaries, or agents of MERALCO that facilitate electricity application of MERALCO customers, and MERALCO makes no representation or warranty of any kind in their favor, they have attended and completed service and safety standards training courses offered by MERALCO.
Below is the list of our top-rated AMCs:
How are the contractors rated?
The performance of an AMC is rated based on customer feedback gathered from telephone surveys and customer interviews. The following criteria were considered:
- Speed in Project Implementation
- Quality of work, Technical proficiency, Professionalism, and Customer service
- Reasonability of rates/pricing and Value for Money
How do I give my own rating?
If you would like to give us feedback on any of our AMCs, you may contact the following:
- For residential customers - call any of our business centers
- For non-residential customers - email us at sme@meralco.com.ph
All communications and ratings shall be treated with utmost confidentiality.
*A new and improved AMC online rating system will soon be available
