My Bill FAQs

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This is the new number you will need when paying your electric bill. Please use this number as reference for easier and faster transactions.
Note: For customers who pay through the electronic payment options (i.e., online, ATM, phone banking or mobile banking) of our partner banks or credit card companies, you may need to enroll your Account Number to continue paying your Meralco bill through these options. Please refer to our website or inquire with your bank or credit card company for details. For customers who pay through auto-debit or auto-charge, there is no need to re-enroll your account. Meralco is coordinating directly with your bank/credit card company. Please refer to attached letter or the website for other information.
This table reflects the total amount due for all your electric
services under your account. It also shows your current charges
and the corresponding due date and any unpaid balance from the
previous billing.
This reflects your remaining unpaid balance from the previous
billing.
This is the total amount you need to pay for the indicated bill.
This refers to the aggregate cost of your current charges and any
unpaid balance from the previous billing under your account.
 
This is the new identification number you will use for all electric
service related concerns. One Service ID number is assigned
to each service address.
This pertains to the date your meter was read.
This is the period covered for which the electric service is
being billed.
This date refers to your next scheduled meter reading.
This table/pie chart* illustrates how much of your bill payment
goes to each player in the electricity supply chain, such as
Power Generators like the National Power Corporation (NPC)
and Independent Power Producers (IPP) and other entities to
which your payment is passed on to.

* The pie chart will be made available in your 2014 electric bills
Ito ang bagong numer na kailangan kapag mag babayad ka ng iyong kuryente.
Note: For customers who pay through the electronic payment options (i.e., online, ATM, phone banking or mobile banking) of our partner banks or credit card companies, you may need to enroll your Account Number to continue paying your Meralco bill through these options. Please refer to our website or inquire with your bank or credit card company for details. For customers who pay through auto-debit or auto-charge, there is no need to re-enroll your account. Meralco is coordinating directly with your bank/credit card company. Please refer to attached letter or the website for other information.
Ang table na ito’y nagpapakita ng kabuuang halagang nakatakda
para sa lahat ng electric services na sumasailalim sa inyong
account. Ipinakikita rin ang inyong current charges at ang
kaukulang takdang petsa at anumang ‘di pa nababayarang
balanse sa nakaraang billing.
Ito ang inyong nalalabing ‘di bayad na balanse sa nakaraang
billing.
Ito ang kabuuang halagang kailangan ninyong bayaran na nakasaad sa bill.
Ito ang kabuuang halaga ng inyong current charges at
anumang ‘di nababayarang balance sa nakaraang billing na
sumasailalim sa inyong account.
Ito ang bagong identification number na gagamitin sa lahat ng
katanungan ukol sa inyong electric service. May isang Service
ID Number na nakatalaga sa bawat service address.
Tinutukoy nito ang petsa kung kailan binasa ang inyong metro.
Ito ang panahong sakop ng electric service na inyong
babayaran.
Ito ang petsang nakatakda para sa susunod ninyong meter
reading.
Ang table/pie chart* ay nagsasalarawan kung magkano sa
inyong pinagbabayaran ang tumutungo sa bawat kalahok
sa electricity supply chain, tulad ng Power Generators gaya
ng National Power Corporation (NPC) at Independent Power
Producers (IPP) at iba pang korporasyong pinapasahan ng
inyong bayarin.

* Ang pie chart ay makikita sa inyong 2014 electric bills
 

Meter Reading


Important Facts about Meter Reading

The reading of your meter is perhaps one of the most important phases of determining your bill. While you may sometimes doubt that your meter is inaccurately read, this is hardly the case in most instances. Find out more about this important activity below, including how to do it yourself.‚Äč

Answer: He is Meralco’s business partner who is responsible for reading your electrical meter.

Meter readers undergo training and attend seminars conducted regularly by Meralco. They must be of good moral character and must have finished at least high school.
 
Answer: The Cipher LAB is a handheld microcomputer that stores the meter reading data of every customer. It validates that the data entered is complete and accurate and within the range of the customer’s history of electric consumption.

Binoculars are also standard issue to meter readers for meters that are inaccessible and  located in distant areas. These binoculars have a field view ranging from 87M/1000M to 314M/1000M.

Digital Cameras with high resolution are also issued to meter readers to capture the reading of meters installed in elevated places.
Answer: The watt-hour meter installed in your home is a precision device that measures the electricity consumption of your household.

The meter is factory tested, re-tested and sealed by the Energy Regulatory Commission (ERC) for accuracy in registering the electric consumption.

Electricity flowing through the meter moves the hands by measuring kilowatthours. The meter records the number of kilowatthours used in a given billing period.
Answer: For electromechanical meter with a minimum of four dials that record your electricity consumption, reading this meter is as easy as one, two, three!

Step 1

Stand directly in front of your meter and look at the four dials (A,B, C and D). Note that adjacent dials move in opposite directions. Dials A and C move counter-clockwise while Dials B and D move in a clockwise direction.
Step 2

Read the meter starting from the rightmost dial. First, read Dial D followed by Dials C, B, and A. Write down the numbers that the pointers have passed in each of the four dials. In this example, the reading on the meter is 5941.

Remember:

When a pointer is directly pointing to a number in any of the dials, always consult the dial on its right. Look at the example on Figure 1. The pointer on Dial C points directly at 5, that’s why we should look at Dial D to determine the reading of Dial C.
 
If the pointer of Dial D points directly at 0 or between 0 and 1, then Dial C will be read as 5.

Step 3

Write down your meter’s new reading and this will be the “present reading”. Look for the previous reading, which can be found on your bill. Then, subtract your meter’s previous reading from the present reading. The difference is the number of kilowatt hours that your household has consumed since your last billing period.
 

Answer: For electronic meter, reading your meter should be read as is just like the digits on a calculator, starting from left to right until all numbers are captured.


Reading is 3879

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Meter Reading FAQs

Answer: Your meter is read every month, and it depends on the billing period that is stated at the top portion of your bill.

For example:
  • Billing schedule for Oct. 2 - Nov. 1, 2004: First day of the month
  • Billing schedule for Oct. 15 - Nov. 14, 2004: Second week of the month
Answer: You can be assured that our meter readers accurately read your meters. You can check the readings. Just follow the steps on "How to Read your Meter" brochure which can be found in any of our branch offices.
 
Answer: The meter is owned by Meralco.
 
Answer: Yes. Meralco reserves the right to pull-out the meter if:
 
  • It needs to be checked/inspected
  • Electric service is terminated
  • Abnormalities were found during inspection
  • The customer requests it

Have more questions? Drop us a line, here.