CIS Schedule and Coverage
CIS will be implemented in phases. A pilot project was implemented in August 2013 at two (2) Business Centers (BCs) namely, Balagtas and Balintawak BCs. Customer records under these BCs have already migrated to CIS.
There will be two (2) rollouts to fully implement CIS to the remaining customers. Please see the table for the schedule of the BCs per phase:
|Rollout 1 |
|Rollout 2 |
|1. Baliwag (San Miguel Extension) |
4. Kamuning (Araneta / Ali Mall Extension)
6. Malabon (Caloocan Auxilliary)
7. Malate (Pasay Auxiliary)
8. Malolos (Plaridel Extension)
10. Novaliches (Camarin Auxilliary)
13. Sta Maria (San Jose Del Monte and Sapang Palay Extensions)
|1. Alabang (Metropolis and United Paranaque Extensions) |
2. Angono (Tanay Extensions)
5. Cainta (Masinag Auxiliary)
6. Calamba (Los Banos Extension)
7. Dasmarinas (Gen. Mariano Alvarez Extension, Paliparan Customer Center and TagaytayAuxilliary)
8. Las Pinas (Paranaque Auxilliary)
9. Lucena (Mauban PO)
10. Marikina (San Mateo PO)
11. Rosario (TreceMartirez Extension)
12. San Pablo (Sta. Cruz Auxilliary)
13. San Pedro (Sta. Rosa / Abello Center)
To find out if you are included in the CIS rollout in February, please check your Meralco bill for your assigned Business Center.
Meter Reading Schedule
With the implementation of CIS, certain adjustments have been made to your meter reading schedule in February. Please see the table below for the adjusted schedule.
|Billing Group ||Normal Reading Schedule ||Adjusted Schedule ||Number of billing days in February ||Normal Reading Schedule in March ||Number of billing days in March |
|1 ||6-Feb ||9-Feb ||34 ||6-Mar ||25 |
|2 ||7-Feb ||10-Feb ||34 ||7-Mar ||25 |
|3 ||8-Feb ||10-Feb ||33 ||8-Mar ||26 |
| || || || || || |
|4 ||10-Feb ||11-Feb ||32 ||10-Mar ||27 |
|5 ||11-Feb ||11-Feb ||31 ||11-Mar ||28 |
|6 ||12-Feb ||same ||31 ||12-Mar ||28 |
|7 ||13-Feb ||same ||31 ||13-Mar ||28 |
|8 ||14-Feb ||same ||31 ||14-Mar ||28 |
|9 ||15-Feb ||same ||31 ||15-Mar ||28 |
| || || || || || |
|10 ||17-Feb ||same ||31 ||17-Mar ||28 |
|11 ||18-Feb ||same ||31 ||18-Mar ||28 |
|12 ||19-Feb ||same ||31 ||19-Mar ||28 |
|13 ||20-Feb ||same ||31 ||20-Mar ||28 |
|14 ||21-Feb ||same ||31 ||21-Mar ||28 |
|15 ||22-Feb ||same ||31 ||22-Mar ||28 |
| || || || || || |
|16 ||24-Feb ||same ||31 ||24-Mar ||28 |
|17 ||25-Feb ||same ||31 ||25-Mar ||28 |
|18 ||26-Feb ||same ||31 ||26-Mar ||28 |
|19 ||27-Feb ||same ||31 ||27-Mar ||28 |
|20 ||28-Feb ||same ||31 ||28-Mar ||28 |
|21 ||28-Feb ||same ||31 ||28-Mar ||*29 |
Note: Customers usually receive their bills within 1-3 days after meter reading
*Number of billing days in January is 30 days instead of 31 days.
Normal meter reading schedule will resume in March. Please note that the changes in the reading schedule may result in bill fluctuations, depending on the rate fluctuations per month. Rest assured, however, that your bills are computed proportionately as prescribed by regulation.
PaymentsImportant Reminder: Always bring your electric bill when paying, to avoid any inconveniences.
Due to the recent bill enhancements, those who pay through the different electronic payment options - online, ATM, phone banking or mobile banking - may need to enroll their new account number to continue paying through these options.
Below are the details on our payment options:
- Paying at Meralco Offices
- Check payments should be payable to "Meralco" or "Manila Electric Company". At the back of the check, write your Account No., Name of Contact Person and Contact Number.
- Paying thru Accredited Collection Partners
You may pay your electric bills through the following:
Over the Counter: Bayad Center, LBC, SM, Accredited Banks
Internet Banking: BancNet, Banco de Oro (BDO), Bank of the Philippine Islands (BPI), China Banking Corporation (China Bank), Hong Kong and Shanghai Banking Corporation (HSBC), Metrobank, Philippine National Bank (PNB), United Coconut Planters Bank (UCPB), Union Bank of the Philippines
Phone Banking: BancNet, Bank of the Philippine Islands (BPI), China Banking Corporation (China Bank), Hong Kong and Shanghai Banking Corporation (HSBC), Philippine National Bank (PNB), United Coconut Planters Bank (UCPB)
ATM: BancNet, Bank of the Philippine Islands (BPI), Megalink, Philippine National Bank (PNB), United Coconut Planters Bank (UCPB), Union Bank of the Philippines
Mobile Banking: Globe G-Cash, SMART Money
Pay on or before your due date. All our accredited collection partners will accept payment for accounts without overdue bills.
Payments received through accredited collection partners will be applied to the oldest unpaid bill under your Meralco account. If you wish your payment to be applied otherwise, please pay directly at Meralco business centers. Please ensure that your payments are up-to-date to avoid any inconveniences.
- Instructions on Enrolment for Internet, Phone, ATM and Mobile Banking
Before paying your new Meralco bill through the electronic payment options, please determine if you previously enrolled your Meralco SIN with the Collection Partner.
If there was previous enrolment, please follow the Collection Partner's instructions on how to delete the previous enrolment and how to enroll the new Account Number.
You may also refer to the table below for the latest information provided by our collection partners regarding their electronic payment options enrollment:
|Collection Partner ||Enrolment required? ||What Number to Enroll |
|BPI ||YES ||2nd to 11th digits of the ATM/Phone Reference No. |
(Click here for detailed instructions from BPI)
|BDO ||First 11 digits of the ATM/Phone Reference No |
|All others ||NO ||N.A. |
*Enrolment is available but optional
- Instructions on how to pay your bills electronically
For Payment thru Collection Partners Requiring Enrolment: After approval of your enrolment, input the last five (5) digits of your ATM/Phone Reference No. and the exact Total Current Amount found in your Meralco bill.
For Payment thru Collection Partners Not Requiring Enrolment: Input the 16-digit ATM/Phone Reference No. and the exact Total Current Amount found in your Meralco bill.
- Resolution for Cases of Double Payments/Over Payments
Double payments and over payments shall be automatically applied to future bill/s.
- Paying through Automatic Payment Arrangement (APA)
- For customers currently enrolled in Automatic Payment Arrangement (auto debit or auto charge) with our partner banks or credit card companies
Rest assured that we are directly coordinating the change from your old SIN to your new Account Number with your authorized payment agent to ensure that all transactions remain seamless.
We encourage you to double check your enrolled bank account or credit card account and ensure that your balance is sufficient to cover your total amount due.
In case of insufficient funds, a disconnection notice will be sent for any unpaid bills.
It is important to note that due to the transition, you may experience a delay in the deduction or charging of your February bill payment by your bank or credit card company. Please inquire with your specific bank or credit card company about their timelines regarding this and its effect on your bank account or credit card account.
- For customers wishing to enroll in APA
Avoid the hassle of worrying about your Meralco bill every month by enrolling in Automatic Payment Arrangement with any of our accredited banks and credit card companies:
Banks: Allied Bank, Banco de Oro (BDO), Bank of the Philippine Islands, Citibank, Security Bank, United Coconut Planters Bank (UCPB), Union Bank of the Philippines
Credit Card Companies: American Express Credit Card, BDO Master Card, BPI Credit Card, Citibank Card, Diner’s Club Card, Eastwest Bank, Equicom Savings Card, Metrobank Card, PNB Credit Card, Security Bank Mastercard, Standard Chartered Credit Card, Unionbank Visa
The reference number to enroll is your 9-digit Account Number followed by the 1-digit check number (see image below):
- For Authorized Withholding Agents (AWA) enrolled in APA
Automatic Charging Arrangement (ACA)
In view of our strict compliance to the provision under BIR Revenue Memorandum Circular No. 72-2004 quoted below, please be advised that beginning your November billing cycle, all your payments through credit card will no longer be subject to withholding tax.
"Q20. If the payment for the purchase of goods or services to their regular suppliers by the TTC/GO/LT is through credit card or through company issued credit card to officers/employees for purposes of reimbursements, will the TTC/GO/LT be required to withhold the tax when it presents the credit card to the supplier?
A20. The TTC/GO/LT is not required to withhold the tax upon presentation of the credit card to the supplier. The TTC/GO/LT, however, is required to withhold the 2% expanded withholding tax corresponding to the interest payment and/or service fee and other charges imposed by the credit card company. The credit card company, on the other hand, shall withhold 1% of 50% of the gross amount paid to any business entity pursuant to Section 2.57.2(L) of RR 2-98, as amended."
In the event that your credit limit is insufficient to cover your electric bill, please settle your payment directly with Meralco. Direct payments by customers, who are AWAs, are then entitled to 2% withholding tax. The exact withholding tax amount is reflected in the printed bill (as CWT amount) for your reference. Please submit your BIR Form 2307 upon payment.
Automatic Debiting Arrangement (ADA)
AWAs are required to submit the BIR Form 2307 and/or BIR Form 2306 monthly, upon payment of the electric bill. Non-submission will nullify the deduction of the 5% Final Withholding VAT (FWV) and/or 2% Creditable Withholding Tax (CWT). The corresponding amount will be reflected in your next billing statement as Balance from Previous Billing.
Meralco SMS ServiceThe Meralco SMS Service aims to provide customers information on their monthly meter reading, billing and payment details through text messages. Upon enrollment, you will receive FREE SMS notification on your current monthly bill amount, due date and arrears. You will also receive FREE reminders before and after the due date if the bill remains unpaid.
To subscribe to the Meralco SMS Service, text
MERALCOBILLON12-digit Service ID No.Customer's nameLatest bill amount and send to 71716211 for SMART and Talk N' Text subscribers and 0920-9716211 for non-SMART subscribers. It is important to follow the request format.
You will be charged P1.00 per subscription attempt.
Example: MERALCO BILL ON 100000001/Juan dela Cruz/1000.00
Other information that you can request via the Meralco SMS Service:
|Information ||Keyword ||SEND TO |
|SMART and Talk N' Text ||Non-SMART and TNT Subscriber |
|Previous month's bill amount ||INFO PM PAMT 12-digit SIN ||70016211 ||0920-9716211 |
|Present month's bill amount ||INFO PM CAMT 12-digit SIN ||70016211 ||0920-9716211 |
|Bill due date/DN due date ||INFO PM DUE 12-digit SIN ||70016211 ||0920-9716211 |
|ATM reference number ||INFO PM REF 12-digit SIN ||70016211 ||0920-9716211 |
|Bill status ||INFO PM STAT 12-digit SIN ||70016211 ||0920-9716211 |
|Next meter reading schedule ||INFO MR SKED 12-digit SIN ||70016211 ||0920-9716211 |
|Previous month's meter reading ||INFO MR PRDG 12-digit SIN ||70016211 ||0920-9716211 |
|Present month's meter reading ||INFO MR CRDG 12-digit SIN ||70016211 ||0920-9716211 |
|Previous month's kWh consumption ||INFO MR PKWH 12-digit SIN ||70016211 ||0920-9716211 |
|Present month's kWh consumption ||INFO MR CKWH 12-digit SIN ||70016211 ||0920-9716211 |
|Other concerns ||BILL FDBACK ||70016211 ||0920-9716211 |
|Unsubscribe ||MERALCO BILL OFF 12-digit SIN/Name/Latest Bill Amount ||70016211 ||0920-9716211 |
| || || || |
|List of meter reading services ||INFO MR ||71716211 ||0920-9716211 |
|More information on payments ||INFO PM ||71716211 ||0920-9716211 |
|List of other payment options ||INFO PM OPT ||71716211 ||0920-9716211 |
|List of accredited banks for ATM payment ||INFO PM OPT ATM ||71716211 ||0920-9716211 |
|List of accredited banks for phone banking ||INFO PM OPT PHB ||71716211 ||0920-9716211 |
|List of banks that receive Meralco over-the-counter ||INFO PM OPT OTC ||71716211 ||0920-9716211 |
|List of accredited ADA partners ||INFO PM OPT ADA ||71716211 ||0920-9716211 |
|List of accredited credit institutions ||INFO PM OPT ACA ||71716211 ||0920-9716211 |
|Info on mobile banking (Smart and Globe subscribers only) ||INFO PM OPT MOB ||71716211 ||0920-9716211 |
|List of accredited banks for internet banking ||INFO PM OPT NET ||71716211 ||0920-9716211 |
Log in or Sign up for an E-Meralco Bill Account
- The improved electric bill design will also be viewable online. You may now view your monthly electric bill by logging-in to your E-Meralco Bill account using your existing username ID and password. You may also enroll another service under your account.
- Use your new 12-digit Service ID Number (SIN) to enroll your services to an E-Meralco Bill account and retrieve lost log-in ID or password.
- Click on the account number to view all E-Meralco Bill enrolled services under your account.