How do I get Meralco service? What do I do about a kite tangled up in electrical lines? Are there power interruptions scheduled in my area? Below are the answers you might be looking for.
For emergencies and other electricity-related concerns, you may call our Call Center at 16211 or 631-1111. Our special hotlines are open and available 24 hours a day, 7 days a week. You just need to prepare your Service Identification Number or S.I.N. before inquiring.
What are my rights and obligations as a residential customer?
The rights and obligations of a residential customer are embodied in a document entitled "Magna Carta for Residential Electricity Customers or "The Code". The Code took effect on July 4, 2004 while its implementing guidelines took effect on November 26, 2004 by the Energy Regulatory Commission (ERC). The ERC is the quasi-judicial body that regulates the electric industry. For the full text, you may visit the ERC website
As an easy reference for customers, Meralco published in November 2005, a primer on frequently asked questions, distributed through our Branch Offices and Corporate Communication. Below is a downloadable pdf file of the same primer for your reference:
To Download, right-click on the link and select Save Target As or Save As.
You will need the Adobe Acrobat Reader to open the downloadable PDF files.