HOME AND MICROBIZ PARTNERS
For Residential and Non-Residential customers with contracted capacity of less than 40 kw
Meralco Home and MicroBiz (HMB) Partners seek to provide convenience and comfort to the growing 4.6 Million residential customers and to ensure the growth and development of an increasing 184 thousand customers in micro business. The HMB Partners are the champions in handling service application, all consumer queries and concerns, from billing, technical assistance to special programs and useful electricity tips. They are on the frontline on different product offerings that Meralco have today and will develop in the future, with the aim of providing a world class standard of living to the biggest segment of Meralco market. The 30 Business Centers, extension, auxiliary and payment offices strategically located all over the franchise area have a unified goal of giving the best customer experience. HMB Partners also use technology to make Meralco services, like providing consumer education and access to important information, available to customers anytime and anywhere through mobile platforms. Rest assured that among the Meralco services available, they are continuously looking for ways to improve them.