Regulatory FAQs

1RP — Residential

1. 1 What changes will I see in My Meralco bill in November?

   Starting November 2026, Distribution, Supply and Metering (DSM) charges will be adjusted as part of our ERC-approved distribution rates, following 11 years with no rate reset.

   Actual Weighted Average Tariff (AWAT) 3 will take effect, while the Regulatory Reset Cost Adjustment or “Reg Rest Fee Adj” will no longer be included in the bill.

2. 2 Why is there a change in the Distribution Charge?

   The adjustment to the Distribution Charge is based on a rate reset, which is a periodic review that determines the rates a distribution utility may charge for delivering electricity to its customers. This aims to support efficient investment needed to improve, operate, and maintain the distribution system.

3. 3 How much will this adjustment affect my monthly electricity bill?

   The adjustment in distribution rates for residential customers consuming 200kWh will be P1.92 in the bill. Actual impact will depend on your electricity consumption.

4. 4 Will I immediately feel the increase in my November bill?

   The AWAT 3 refund will start in November 2026 billing, which will offset the increase in distribution rates.

5. 5 Why is my bill affected if the change is only in the distribution rate?

   Your electricity bill consists of several components. One of these is the distribution charge, which has been adjusted and will affect your total bill. Other bill components may also change independently from month to month.

6. 6 How will customers benefit from the rate reset?

   The rate reset primarily supports improvements to the distribution network, including initiatives that enhance service reliability and improve the overall customer experience.

7. 7 What can I do to manage the impact on my bill?

   Focus on what you can control: your consumption. Use electricity wisely, practice energy-saving habits, and consider programs that can help you manage your electricity bill based on your household needs.

8. 8 Are there Meralco programs that can help me manage electricity costs?

   Yes. Depending on your household needs and consumption patterns, you may explore options such as Bright Ideas energy-saving tips, Net-Metering and Peak/Off-Peak (POP) programs to help manage your electricity costs.

9. 9 Where can I see the breakdown of the new charges?

   You will see the changes as adjustments in Distribution, Supply, and Metering charges and AWAT (Refund)/Collect 3 at the back of your bill.

   For more information, customers can check the bill breakdown and Meralco's official advisories to understand how the rate adjustment affects their total bill.

10. For CCP / RAP Customers

    10 I am a CCP / RAP customer. What changes for me?

    Under 1RP, Captive and Customer Choice Program (CCP) customers have different Supply and Metering Charges. Therefore, customers enrolled in Retail Aggregation Program (RAP) will see changes in these charges on their monthly bill.

11. 11 Will RAP customers also experience higher monthly charges?

    RAP customers are expected to have higher Supply and Metering charges based on the newly approved distribution rates. However, the actual impact will depend on the customer’s electricity consumption and applicable rates.

12. 12 Does the rate reset affect the generation price offered by my RES?

    The Distribution Charge adjustment is separate from the generation rates offered by Retail Electricity Suppliers (RES). Customers may continue to evaluate their RES offers based on competitiveness and their electricity usage patterns.

13. 13 Should I still switch to RES even with the adjusted Supply and Metering Charges?

    Customers should compare their options based on the total cost and value of each offer, including generation pricing and applicable charges. The best option will depend on each customer's electricity requirements and usage patterns.

14. 14 What other options can CCP customers consider to manage costs?

    Aside from evaluating RES offers, customers may also explore options such as Net-Metering and energy saving practices to efficiently manage electricity costs.

15. 15 Where can I find the details about the adjustment on my bill?

    Since your electricity bill is issued by your Retail Supplier, the new distribution charges should be reflected and itemized under the Distribution, Supply, and Metering Charges section of your bill.

1RP — Business

1. 1 What changes will I see in My Meralco bill in November?

   Starting November 2026, Distribution, Supply and Metering (DSM) charges will be adjusted as part of our ERC-approved distribution rates, following 11 years with no rate reset.

   Actual Weighted Average Tariff (AWAT) 3 will take effect, while the Regulatory Reset Cost Adjustment or “Reg Rest Fee Adj” will no longer be included in the bill.

   Please note that for business customers, the adjustment will vary depending on your demand size and voltage level.

2. 2 Why is there a change in the Distribution Charge?

   The adjustment to the Distribution Charge is based on a rate reset, which is a periodic review that determines the rates a distribution utility may charge for delivering electricity to its customers. This aims to support efficient investment needed to improve, operate, and maintain the distribution system.

3. 3 How does this affect our business’ monthly electricity bill?

   Your monthly electricity bill may increase due to the higher Distribution Charge. The adjustment will vary depending on your demand size and voltage level.

4. 4 Will I immediately feel the increase in my November bill?

   The AWAT 3 refund will start in November 2026 billing, which will offset the increase in distribution rates.

5. 5 Why is my bill affected if the change is only in the distribution rate?

   Your electricity bill consists of several components. One of these is the distribution charge, which has been adjusted and will affect your total bill. Other bill components may also change independently from month to month.

6. 6 How will customers benefit from the rate reset?

   The rate reset primarily supports improvements to the distribution network, including initiatives that enhance service reliability and improve the overall customer experience.

7. 7 How can my business manage the impact of the rate adjustment on its electricity bill?

   Focus on managing what your business can control: electricity consumption. Review your bill to understand your consumption patterns and identify opportunities to save. Adopt energy-efficient practices, explore programs that can help manage electricity costs, and coordinate with your Relationship Manager (RM) or Biz Partner Manager (BPM) to assess and optimize your power factor for more efficient electricity use.

8. 8 Are there Meralco programs that can help me manage electricity costs?

   Yes. Meralco offers programs and solutions to help businesses manage electricity costs, including Power Ideas, Power Consult, Power Factor Management, Customer Choice Programs, Solar Solutions, and Peak/Off-Peak program. Coordinate with your RM/BPM to learn more and identify solutions suited to your business needs.

9. 9 Where can I see the breakdown of the new charges?

   You will see the changes as adjustments in Distribution, Supply, and Metering charges and AWAT (Refund)/Collect 3 at the back of your bill.

   You may review your bill breakdown and refer to Meralco's official advisories for further details on how the rate adjustment affects your business account.

10. For CCP / RAP Customers — Business

    10 I am a CCP / RAP customer. What changes for me?

    Under 1RP, Captive and Customer Choice Program (CCP) customers have different Supply and Metering Charges. Therefore, Competitive Retail Electricity Market (CREM) /Green Energy Option Program (GEOP)/ Retail Aggregation Program (RAP) customers may see changes in these charges on their monthly bill.

    This may also include customers under GEOP Aggregation (GAG).

11. 11 Will CREM/GEOP/RAP customers also experience higher monthly charges?

    CREM/GEOP/RAP, including those under GEOP Aggregation (GAG), customers are expected to have higher Supply and Metering charges based on the newly approved distribution rates. However, the actual impact will depend on the customer’s electricity consumption and applicable rates.

12. 12 Does the rate reset affect the generation price offered by my RES?

    The Distribution Charge adjustment is separate from the generation rates offered by Retail Electricity Suppliers (RES). Customers may continue to evaluate their RES offers based on competitiveness and their electricity usage patterns.

13. 13 Should I still switch to RES even with the adjusted Supply and Metering Charges?

    Businesses may evaluate their retail electricity supply options based on the overall cost and value of each offer, including generation pricing and applicable charges, as well, contract terms, and their electricity consumption profile. The most suitable option will depend on each business's energy requirements and operational needs.

14. 14 What other options can CCP customers consider to manage costs?

    Aside from evaluating RES offers, businesses may explore other options such as Distributed Energy Resources (DER), Zero Export (ZE), and energy-efficiency measures to optimize electricity use and manage overall energy costs.

15. 15 Where can I find the details about the adjustment on my bill?

    Since your electricity bill is issued by your Retail Supplier, the new distribution charges should be reflected and itemized under the Distribution, Supply, and Metering Charges section of your bill.

Early Refund of Bill Deposit FAQs

1. 1 What is the Early Refund of Bill Deposit (ERBD)?

   Starting May 2026, the bill deposit along with the corresponding interest shall be automatically refunded through credit to monthly bills for the following customers:

   • Lifeline customers with 100% discount
   • Residential customers who have consistently paid their bills on or before the due date for the past two (2) years 
2. 2 Who is eligible for an Early Refund of Bill Deposit (ERBD)?

   The following customers are eligible for an Early Refund of Bill Deposit (ERBD):

   • Lifeline customers with 100% discount
   • Residential customers who have consistently paid their bills on or before the due date for the past two (2) years 
3. 3 How can I claim my Early Refund of Bill Deposit (ERBD)?

   Starting February 21, 2026, qualified residential customers are no longer required to submit any document to claim the refund. We shall automatically credit your deposit, including interest earned to your bill.

   This is in compliance with the recent Amendments to the Magna Carta for Residential Electricity Consumers, published by ERC on February 6, 2026.

4. 4 What if I fail to pay my bill on time? / What if I am no longer eligible for 100% Lifeline discount?

   Under the Energy Regulatory Commission’s rules, if you fail to pay your monthly bills on time or becomes ineligible for 100% Lifeline discount, after getting an Early Refund of Bill Deposit (ERBD), the bill deposit will be reimposed. You will also lose the right to refund the bill deposit prior to the termination of your service. 

5. 5 What happens to my bill deposit if I start paying my bills on time again or become eligible for the 100% Lifeline discount?

   Customers may again qualify for an early refund of their bill deposit once they meet the following criteria:

   • Lifeline customers who regain their 100% discount may receive the early refund of their bill deposit after six (6) months.
   • Residential customers who consistently pay their bills on or before the due date may receive the early refund of their bill deposit after two (2) years. 
6. 6 What is the impact of the recently promulgated Amendments to the Magna Carta for Residential Electricity Consumers (MCREC) on bill deposit?

   The Amendment updates the criteria and refund method for residential customers eligible for Early Refund of Bill Deposit:

   1.The requirement has been reduced from three (3) consecutive years to two (2) consecutive years of consistent payment on or before the due date.

   2. Documents are no longer required to claim the refund. We shall automatically credit your deposit (including interest earned) to your monthly bills.

7. 7 How will I know if I received the refund?

   You will be notified through a bill ad and you will find the details of your bill deposit refund under the Applied Credits section at the back of your bill.

   Customers who are entitled for an early refund of bill deposit will now be notified via bill ad.

   • Customers with 100% Lifeline Discount
      
   • Customers who pay their bill on or before their due date for the past two (2) years
     
   • Customers with 100% Lifeline discount and paid their bills on or before the due date for the past two (2) years.
     
8. 8 Will an eligible customer be receiving the Bill Deposit Refund in cash or in check?

   The refund will automatically be credited to their bill.

9. 9 I am a Contestable Customer or GEOP End-user and has availed of Customer Choice Programs (Competitive Retail Electricity Market (CREM) / Retail Competition and Open Access (RCOA), Green Energy Option Program (GEOP), or Retail Aggregation Program (RAP)), am I eligible for ERBD?

   Please contact your retail electricity supplier for details.

Update on ERC Moratorium

1. 1 What is the latest Energy Regulatory Commission (ERC) moratorium about?

   In the October 13, 2026 ERC Advisory, the ERC extended the suspension of electricity disconnection for residential customers consuming 200 kWh or less in November or December 2026, provided they settle their unpaid May to July 2026 bills and applicable installment payments by November 26, 2026.

   Customers consuming more than 200kWh and non-residential customers will enjoy extended due dates. New payment schedule may be found below:

   Residential Customers consuming more than 200 kWh and Non-Residential Customers

   Billing Period	Payment Deadlines
   May to July 2026	Full payment by November 26, 2026
   August to October 2026	Full payment by December 26, 2026
   November 2026	Full payment by due date
   December 2026

2. 2 Who is covered by the extended suspension of disconnection?

   Residential customers consuming 200 kWh or less in November or December 2026 are covered, provided they settle their unpaid May to July 2026 bills and applicable installment payments by November 26, 2026.

   Residential customers consuming more than 200 kWh or non-residential customers are not covered by the extended suspension, but they benefit from the extended payment deadlines for their unpaid May to October 2026 bills. See the payment deadlines in Q1.

3. 3 Are residential customers consuming more than 200 kWh covered by the suspension?

   No. If your consumption exceeds 200 kWh in November or December 2026, please pay your current bills by their due dates to avoid disconnection.

   For your older unpaid bills, the extended payment deadlines are:

   • May to July 2026 bills: November 26, 2026
   • August to October 2026 bills: December 26, 2026

   Any unpaid balance after these deadlines may result in the disconnection of your electric service.

4. 4 How can I check if my electricity consumption is 200 kWh or less?

   Please refer to the upper left portion of the front page of your bill to see your Actual Consumption:

   

5. 5 How can I check my total unpaid balance?

   Please refer to the back of your bill under What Remains Unpaid:

   

6. 6 Is the suspension on disconnection automatic, or do I need to apply?

   The disconnection suspension is automatic if your November or December 2026 electricity consumption is 200 kWh or less, provided you settle your unpaid May to July 2026 bills, including any installments due, by November 26, 2026.

7. 7 I have unpaid May to July 2026 bills. When should I pay them?

   If your November consumption is 200 kWh or less, please settle your unpaid May to July 2026 bills and installment payments on or before November 26, 2026. If you pay by this deadline, you will qualify for the suspension of disconnection for your unpaid August to November bills until December 2026.

   If by December your consumption continues to be 200 kWh or less, the suspension will continue. But, if your consumption exceeds 200 kWh, the suspension will end, and regular payment deadlines will apply.

8. 8 What happens if I cannot pay my May to July 2026 bills by November 26?

   If you do not settle your unpaid May to July 2026 bills and installments due by November 26, you will not qualify for the suspension of disconnection, even if your November or December consumption is 200 kWh or less.

   Your electricity service may be disconnected if you have unpaid bills after these deadlines:

   • May to July 2026 bills: After November 26, 2026
   • August to October 2026 bills: After December 26, 2026

   You will receive a written notice before any disconnection.

9. 9 I have unpaid August to October 2026 bills. Will my electricity be disconnected?

   If your monthly consumption is 200 kWh or less, the suspension of disconnection for unpaid August to October 2026 bills will continue until December, as long as you settle your unpaid May to July 2026 regular bills and any installment payments due for those months by November 26, 2026.

10. 10 I consume more than 200 kWh per month. When should I pay my unpaid bills?

    The ERC has set the following payment deadlines for unpaid bills:

    Billing period	Payment deadline
    May–July 2026	November 26, 2026
    August–October 2026	December 26, 2026
    November–December 2026	Regular bill due date

11. 11 Are unpaid bills from April 2026 and earlier covered by the moratorium?

    No. Unpaid bills from April 2026 and earlier are not covered by the disconnection moratorium. Please settle them immediately to avoid disconnection.

12. 12 Can I pay my November and December 2026 bills in installments?

    Yes. If your monthly consumption is 200 kWh or less, you may pay your November and December 2026 bills in installments.

    For more information, please call our hotline at (02) 16211 or visit the nearest Meralco Business Center.

13. 13 What are the requirements for a business payment arrangement?

    The requirements are as follows:

    • Customer Account Number/Service Identification Number
    • Registered Customer Name
    • Proof of Identity of Requestor
14. 14 Can I still pay my November and December bills in full?

    Yes. If you're able to pay your November and December bills in full, the ERC encourages you to do so.

15. 15 Will the installment arrangement automatically appear on my bill?

    Yes. For approved installment payment requests, the installments will be reflected in your bills.

16. 16 Will I be charged interest or additional fees if I pay in installments?

    No interest or additional fees are charged when availing installment arrangements.

17. 17 I already have an installment payment arrangement. What happens to my existing arrangement?

    Your existing installment arrangement will not be affected. Kindly continue paying your installments by their due date to avoid automatic termination of the arrangement.

18. 18 If I make a partial payment, which unpaid bill will my payment be applied to?

    Your payment will be applied to your oldest bill first.

19. 19 Can my electricity still be disconnected during the moratorium?

    Yes. The suspension applies only to qualified residential customers and the billing periods covered by the October 13, 2026 ERC Advisory. If you do not meet the payment requirements, your electricity service may still be disconnected. A written notice will be provided before disconnection.

20. 20 Can our business be disconnected for unpaid November and December 2026 bills?

    Yes. The suspension of disconnection for November and December 2026 does not cover business customers. Please settle your November and December bills on or before their regular due dates to avoid possible disconnection.

21. 21 I received a disconnection notice even though I consume 200 kWh or less. What should I do?

    You may still receive a Disconnection Notice for bill months not covered by the disconnection suspension. Please settle the bills reflected in your notice to avoid disconnection.

22. 22 What happens if my consumption is 200 kWh or less in November but exceeds 200 kWh in December?

    If your November bill is 200 kWh and below in November and you are able to settle all unpaid May to July bills by November 26, your August to November bill will be excluded from disconnection.

    However, if your December bill exceeds 200 kWh, disconnection suspension for your service will be lifted and you will need to pay your bills by the due date to avoid disconnection.

23. 23 I received a disconnection notice. What should we do?

    Please settle all your overdue bills within 48 hours from receiving the Disconnection Notice to avoid disconnection.

Bill Deposit Reimposition

1. 1 What is Bill Deposit Reimposition?

   Bill Deposit Reimposition is the charging of a new bill deposit to customers who were previously refunded, but later failed to meet the applicable eligibility conditions, such as:

   1. Failing to pay their bills on or before the due date,
   2. Having unpaid bills, or
   3. No longer qualifying for the 100% Lifeline Discount.
2. 2 Why was a bill deposit charged again to my account?

   A bill deposit may be reimposed if you:

   • Previously received a bill deposit refund due to timely payment and subsequently missed a bill's due date; or
   • Previously qualified for a 100% Lifeline Discount hence was refunded but did not sustain the 100% lifeline discount; or
   • Previously identified to potentially attain 100% lifeline discount during service application hence was granted bill deposit exemption but later did not attain 100%
3. 3 When will the bill deposit be reimposed?

   The reimposed bill deposit shall generally be charged in the next billing period after your account has been identified as subject to reimposition. Eligibility assessment is performed monthly starting October 2026. This is in compliance with the updated Magna Carta for Electricity Consumers.

4. 4 How is the reimposed bill deposit amount calculated?

   The reimposed bill deposit shall be equivalent to your average monthly bill for the past twelve (12) months.

5. 5 How will I know if a bill deposit was reimposed?

   You will be notified through your billing invoice via a bill message and/or bill ad, which will indicate that a bill deposit has been reimposed and the reason for the charge.

   • For customers who were previously refunded due to 100% Lifeline Discount but later became unqualified for the 100% LDE:
     
     
   • For customers who were previously refunded due to 2 years of on-time payment but later had a late payment:
     
     
6. 6 Can a customer who previously qualified for a 100% Lifeline Discount still be subject to bill deposit reimposition?

   Yes. Customers whose bill deposits were exempted or refunded due to their eligibility for the 100% Lifeline Discount may be subject to reimposition if they no longer qualify for the 100% Lifeline Discount. A customer is considered eligible for the 100% Lifeline Discount if monthly consumption is within the applicable threshold (currently 0-50 kWh).

7. 7 If my bill deposit was refunded because I paid on time for two years, can it still be reimposed?

   Yes. A customer who received an Early Refund of Bill Deposit (ERBD) may be charged a new bill deposit upon failing to pay your bill in full on or before the due date after the refund.

8. 8 Can the reimposed bill deposit be collected in installments?

   Yes. To help customers pay the reimposed bill deposit, Meralco is offering flexible payment options, including a 6-month installment arrangement.

9. 9 What happens if I do not pay the reimposed bill deposit?

   Non-payment of a reimposed bill deposit is a ground for service disconnection in accordance with applicable regulations.

   To make payments more manageable, customers may pay their reimposed Bill Deposit through a 6-month installment arrangement instead of paying the full amount at once.

10. 10 What if I become subject to Bill Deposit Reimposition during my service anniversary month?

    If you become subject to Bill Deposit Reimposition during your service anniversary month, your account will undergo the Annual Update of Bill Deposit (AUBD) instead. The deficit in your bill deposit (compared to your average monthly bill in the past 12 months) will be collected in 12 equal monthly installments.

11. 11 How can a reimposed bill deposit be refunded again in the future?

    The bill deposit may be refunded again if the customer subsequently satisfies the refund eligibility criteria:

    For customers reimposed due to loss of 100% Lifeline Discount eligibility, the deposit may be refunded upon attaining six (6) consecutive months of 100% Lifeline Discount (0-50 kWh consumption) or two (2) consecutive years of timely payment, whichever comes first.

    For customers reimposed after an Early Refund of Bill Deposit (ERBD), the deposit may be refunded upon attaining another two (2) consecutive years of timely payment.

12. 12 Will all customers without a bill deposit automatically be reimposed?

    No. Services with zero bill deposit remain excluded from processing unless they meet the reimposition criteria.

13. 13 If I regain my 100% Lifeline Discount status, will the reimposed deposit automatically be refunded?

    Yes, customers with reimposed deposits due to 100% Lifeline Discount ineligibility may qualify for automatic refund once they attain six (6) consecutive months of 100% Lifeline Discount.

14. 14 What customer actions can trigger bill deposit reimposition?

    The most common triggers are:

    • Late payment after a prior deposit refund; and/or
    • Losing eligibility for the 100% Lifeline Discount after a prior exemption or refund.
15. 15 Will I be disconnected if I did not pay the bill deposit?

    Yes, non-payment of a reimposed bill deposit is a ground for service disconnection in accordance with applicable regulations.

    If under moratorium, applicable rules will be followed.

16. 16 My overdue bill was last June/July/August/September 2026, why am I being reimposed only now?

    System enhancements were completed only in September 2026 and reimposed bill deposit will appear in October bills at the earliest. Customers refunded back in May to Sept are checked for any late payment after the refund, and reimposed.

Green Energy Auction Allowance (GEA-All) FAQs

1. 1 What is GEA-All charge?

   In compliance with ERC Resolution No. 06, Series of 2025, the Green Energy Auction Allowance (GEA-All), a fixed charge amounting to PhP0.0371/kWh, was included in the electricity bill of all customers starting with the January 2026 billing. GEA-All is being used to fund renewable energy projects like solar, wind, and hydro in the Philippines. It supports the Green Energy Auction Program (GEAP), a government program where renewable energy projects are selected through competitive bidding to ensure the lowest possible cost for customers. The GEA-All rate is subject to change upon approval of the ERC.

   This is a pass-through charge collected by Distribution Utilities, such as Meralco, Retail Electricity Suppliers (RES), and National Grid Corporation of the Philippines (NGCP) to be remitted to the National Transmission Corporation (TransCo). Meralco does not earn from this charge.

2. 2 Who are being charged with GEA-All?

   All captive customers are charged with GEA-All.

3. 3 How much is the charge for GEA-All?

   Customers are being charged the ERC-approved GEA-All rate of 3.71 centavos per kWh.

4. 4 Where can I find GEA-All in my bill?

   GEA-All charge appears as a separate line item on Meralco bills, both on the front under bill summary, and at the back under rate components.

   

   Front of the bill

   

   Back of the bill

5. 5 Why was the collection of GEA-All temporarily suspended?

   The Energy Regulatory Commission (ERC) has extended the temporary suspension of the collection of the Green Energy Auction Allowance (GEA-All) to cover the September to December 2026 billing periods, following its initial suspension for the May to August 2026 billing periods, to help ease the financial burden on electricity consumers amid rising inflation and global economic pressures.

6. 6 Will the suspension affect the renewable energy projects being funded?

   The ERC clarified that this temporary suspension does not affect the continued implementation of the government's renewable energy programs under the Green Energy Auction Program (GEAP).

7. 7 Will customers receive a refund for previously collected GEA-All charges?

   No refund will be provided for previously collected GEA-All charges. The temporary suspension, which was initially implemented for the May to August 2026 billing periods, has been extended to also cover the September to December 2026 billing periods.

8. 8 Will GEA-All be automatically removed from the bill during the temporary suspension?

   Yes, the GEA-All charge will be set to zero for the May to December 2026 bills, resulting in a reduction of PhP 0.0371 per kWh in the bill.

   Front of Bill

   

   Back of Bill

   

9. 9 Will the collection of GEA-All charge resume after December 2026?

   The resumption of the collection of the GEA-All charge after December 2026 will depend on the directive of the ERC.

10. 10 I am already being charged the FiT-All for the government’s renewable energy projects. Why am I also being charged the GEA-All?

    The Feed-In Tariff Allowance (FIT-All) and the Green Energy Auction Allowance (GEA-All) both support the government’s renewable energy programs, but they serve different purposes and apply to different incentive mechanisms.

    FIT-All is a charge collected to support older renewable energy projects under the Feed-in Tariff (FIT) System. FIT is a government program that guarantees fixed payments to eligible renewable energy developers for many years, with rates set by the government.

    GEA-All, on the other hand, supports new renewable energy projects under the Green Energy Auction Program (GEAP). While GEAP has the same objective of promoting renewable energy development in the Philippines, it uses a competitive bidding or auction process where renewable energy developers compete to offer the lowest prices, helping keep costs more affordable for consumers.

Actual Weighted Average Tariff (AWAT)

1. 1 Why is there a refund? Has Meralco been charging me in excess?

   For the period July 2022 to December 2024, the Actual Weighted Average Tariff (AWAT) exceeded the Approved Final Distribution Rate. To maintain rates at the approved level, the ERC directed that the difference between the AWAT and the Approved Final Distribution Rate be refunded.

   Based on the ERC Order issued in March 2025, the refund commenced with the April 2025 billing and was initially scheduled to run for 36 months, or until the full amount is refunded. Subsequently, to mitigate the impact of anticipated power price increases on consumers, the ERC revised the refund period and rates, with updated terms taking effect in May 2026.

2. 2 Why did the refund rate increase starting May 2026?

   In April 2026, the ERC directed Meralco to shorten the remaining refund period from the original implementation timeline to approximately 12 months.

   Because the remaining refund amount will now be refunded over a shorter period, customers will see higher refund rates reflected in their bills starting May 2026.

3. 3 How can you assure me that Meralco isn’t overcharging me given that Meralco has been giving multiple refunds?

   Meralco only charges rates that are duly approved by the ERC. Rate true-up mechanisms are incorporated under the ERC Rules such that any petition for a rate adjustment would have to be filed by the DU and reviewed/approved by the ERC.

4. 4 When will the refund start and end?

   The refund started in April 2025.

   Following the ERC Decision received in April 2026, the remaining refund amount will now be refunded over a shorter period of 12 months (May 2026 to April 2027), or until the ERC-approved AWAT Refund amount is fully refunded.

5. 5 Who are qualified for the refund?

   All customers with active accounts and kWh consumption are qualified to receive the refund.

6. 6 How much refund will I get?

   The refund is computed based on your monthly kWh consumption and applicable customer class refund rate.

   Sample computation for a residential customer:

   Total kWh consumption for the month: 200kWh

   AWAT Refund rate: Php0.4278/kWh

   Total AWAT refund: Php85.56

7. 7 Where do I see the refund in my bill?

   It can be found at the back of the bill, labeled AWAT (Refund)/Collect, under Rate Components.

   

8. 8 Does everyone still get a refund, regardless of kWh consumption and payment status?

   The refund will be reflected on the bill of all customers with active accounts and kWh consumption. Those with terminated accounts are not eligible.

9. 9 I have a terminated account, but my account was active during the period covered by the refund, how will I get refunded?

   Customers with terminated accounts are not eligible for the refund. The refund, which started on April 2025, is applied only to active customers. The accelerated refund implementation beginning May 2026, will also be applied only to active customers at that time.

10. 10 I have a newly energized account/I have an account that will be energized soon. Will I also get the refund?

    All customers with active accounts are eligible to receive the AWAT refund. The refund was first implemented in April 2025, while the accelerated refund implementation begins in May 2026 and will continue until the full refund amount has been completed. 

11. 11 How many more refunds can I expect for the year or years to come?

    The implementation of any refund will be done in accordance with any directive made by the ERC.

12. 12 How can you assure me that I am being properly refunded?

    The refund is based on your kWh consumption per month, and the computation is reflected on your bill.

13. 13 Will the customers under Customer Choice Programs (CREM, GEOP, RAP) receive this refund too?

    Yes. All customers, whether captive or contestable, will receive the refund.

14. 14 Instead of credit to bill, can I collect the refund one-time in cash?

    The refund may not be claimed in cash. Per ERC Order, the refund will be reflected as a separate line item in the customers’ bill for the prescribed period.

Lifeline Rate FAQs

1. 1 What is the Lifeline Program?

   The Lifeline Program refers to the subsidized rate given to the qualified marginalized electricity utility customers who are financially unable to pay their electricity bills at full cost (per Section 4 of Republic Act 9136 or the Electric Power Industry Reform Act of 2001 (EPIRA). The Lifeline Rate is a socialized pricing mechanism in the form of percentage discount levels that were set by the Energy Regulatory Commission (ERC).

2. 2 Who is qualified for the Lifeline discount?

   Customers who meet any of the following criteria are qualified for the lifeline discount:

   • Beneficiaries of the "4Ps Act" (Pantawid Pamilyang Pilipino Program) under Republic Act No. 11310, or
   • Customers considered to be living below the poverty threshold set by the Philippine Statistics Authority (PSA), certified by the Social Welfare and Development Office (SWDO).
3. 3 What are the changes in the Lifeline Program?

   The lifeline rate was amended to reflect ERC's regulatory direction to improve administrative efficiency, ensuring fair and sustainable subsidy, and reinforcing consumer-centric protections in the delivery of electricity services.

   The following changes were implemented:

   • For 4Ps beneficiaries whose name and address in the DSWD-certified 4Ps list exactly match the name and address in their Meralco account, enrollment to the lifeline rate discount will be automatic.
   • 100% discount on customer bills for all qualified marginalized end-users with a monthly consumption of 50 kWh or less
   • For MERALCO, the existing lifeline discount will still apply to qualified marginalized end-users consuming 51-100 kWh
   • Implementation of a Uniform National Lifeline Subsidy Rate of PhP0.01/kWh beginning March 2026 to support the Lifeline Program for qualified customers, as promulgated by the Energy Regulatory Commission (ERC).
4. 4 How much is the Lifeline discount for Meralco Customers?

   Meralco lifeline customers with a monthly consumption of 100 kWh and below will receive a discount on their bill depending on their consumption bracket, as shown below:

   Lifeline Discount
   kWh Consumption bracket	Current Discount	Discount starting April 2026
   0–20 kWh	100%	100%
   21–50 kWh	50%
   51–70 kWh	35%	35%
   71–100 kWh	20%	20%

5. 5 What if there are many 4Ps beneficiaries in our household?

   Customers who meet any of the following criteria are qualified for the lifeline rate:

   1. Beneficiaries of the "4Ps Act" (Pantawid Pamilyang Pilipino Program) under Republic Act No. 11310, or
   2. Customers considered to be living below the poverty threshold set by the Philippine Statistics Authority (PSA)
6. 6 How do I apply for a Lifeline discount?

   • For 4Ps beneficiaries whose name and address in the DSWD-certified 4Ps list exactly match the name and address in their Meralco account, enrollment to the lifeline rate discount will be automatic.
   • For 4Ps beneficiaries whose name and address in the 4Ps list do not exactly match the name and address in the Meralco account, submission of the following requirements at the nearest Meralco business center is required:
     • Duly accomplished Lifeline Rate Application form
     • Most recent Meralco bill*
     • 4Ps ID**
   • For customers who are not beneficiaries of 4Ps but are living below the poverty threshold as certified by the local SWDO, submission of the following requirements is required:
     • Duly accomplished Lifeline Rate Application Form
     • Most recent Meralco bill*
     • A certification from the local SWDO issued within the last six (6) months showing that his or her family income is below the poverty threshold set by the Philippine Statistics Authority (PSA)and applicable at the time of his or her application
     • Any valid government-issued ID reflecting the address of the registered customer and his or her signature, such as: Police Clearance, Postal ID, Professional Regulatory Commission License (PRC) ID, Senior Citizen ID, Social Security System (ID), Tax Identification (TIN) ID, Unified Multipurpose ID, Phil ID

   *The barangay indicated in the Meralco bill must be the same as the one in DSWD's Certified List of 4Ps Beneficiaries

   **If 4Ps ID is lost/unavailable, other government-issued IDs may be provided

7. 7 Can I apply for a Lifeline discount through a representative?

   Yes, application through a representative is allowed. The following requirements should be prepared and submitted:

   • For 4Ps beneficiaries whose name and address in the 4Ps list do not exactly match the name and address in the Meralco account, submission of the following requirements at the nearest Meralco business center is required:
     • Duly accomplished Lifeline Rate Application form
     • Most recent Meralco bill*
     • 4Ps ID**
   • For customers who are not beneficiaries of 4Ps but are living below the poverty threshold as certified by the local SWDO, submission of the following requirements is required:
     • Duly accomplished Lifeline Rate Application Form
     • Most recent Meralco bill*
     • A certification from the local SWDO issued within the last six (6) months showing that his or her family income is below the poverty threshold set by the Philippine Statistics Authority (PSA)and applicable at the time of his or her application
     • Any valid government-issued ID reflecting the address of the registered customer and his or her signature, such as: Police Clearance, Postal ID, Professional Regulatory Commission License (PRC) ID, Senior Citizen ID, Social Security System (ID), Tax Identification (TIN) ID, Unified Multipurpose ID, Phil ID

   *The barangay indicated in the Meralco bill must be the same as the one in DSWD's Certified List of 4Ps Beneficiaries

   **If 4Ps ID is lost/unavailable, other government-issued IDs may be provided

   • Representatives are also requested to bring the following:
     • Signed Letter of Authorization, whether typewritten or handwritten, including the reason for the presentation
     • Valid government-issued ID of both the representative and the represented, with signature
8. 8 What is the validity period for the Lifeline discount?

   • For 4Ps Beneficiaries:
     • The validity of Lifeline discount is based on the annual certified list of 4Ps beneficiaries provided by DSWD. A qualified customer is eligible to receive the Lifeline discount if he/she remains on the updated list.
     • If delisted, the customer may opt to apply for a local SWDO certification if he/she is living below the poverty line and reapply for Lifeline discount. The grant will be discontinued no later than two billing cycles from Meralco's receipt of delisted 4Ps beneficiaries.
   • For Non-4Ps Beneficiaries:
     • The validity of Lifeline discount is three (3) years from the date of issuance of Certification by local SWDO.
     • Meralco may conduct a validation to ensure that the customer remains eligible for the Lifeline discount.
9. 9 Will I automatically receive the Lifeline discount after I apply?

   The Lifeline discount will only be applied if the kWh consumption for the month is within the consumption threshold of 100kWh and below. If your consumption for the month is above 100kWh, your bill for that month will not receive a lifeline discount.

10. 10 Where can I see the Lifeline discount on my Meralco bill?

    You can find the lifeline discount at the back of the bill.

    

    Current placement in the bill

    

    Placement in the bill starting April 2026

11. 11 If I am a lifeline customer, am I still required to pay the bill deposit?

    Lifeline customers with 100% discount are not required to pay a deposit. Eligibility is based on the load schedule submitted during the application and in accordance with Republic Act No. 11552 and its implementing guidelines.

12. 12 Who is entitled for the early refund of bill deposit?

    Lifeline customers who received a 100% discount in the prior billing month will automatically receive a refund of their bill deposit beginning May 2026.

13. 13 What if I fail to pay on time after I get my bill deposit refund?

    If a Lifeline customer who received an automatic refund misses a payment or loses eligibility for the 100% discount, a new bill deposit will be charged starting the following month. The amount will be based on the customer's average monthly bill for the last 12 months and must be paid in full using any accepted payment method.

    It will be collected in full and payment in any acceptable mode of payment.

14. 14 If I start paying on time again, when do I get a refund?

    Lifeline customers with 100% discount are eligible after six (6) months of on-time payment.

15. 15 Is everyone required to update their bill deposit?

    Lifeline customers with 100% discount are not required to update their deposit.

16. On Service Account Ownership and 4Ps

    16 What will be the process if I transfer residence?

    Customers who wish to transfer residence will need to secure a Certificate of Un-tagging that will be issued by any Meralco Business Center. This Certificate of Un-tagging will be required by the local SWDO in issuing a new Certificate. This is also applicable to 4Ps beneficiaries.

    Once the customer secured the re-issued Certificate from the local SWDO reflecting the new address, he/she should go to the DU serving the new address to enroll for the lifeline rate.

17. 17 How can I apply for a lifeline rate as a renter if our electric bill is under the landlord?

    There will be an additional requirement on the application if the service is under a different name. The following should be submitted as proof of residence:

    • Lease of contract
    • Government issued ID or Barangay Certificate
18. 18 How can I become a 4Ps beneficiary?

    A customer can be a 4Ps beneficiary if he/she is eligible and applies for the 4Ps.

    Selection of qualified households for the 4Ps Program is done through the National Household Targeting System for Poverty Reduction (NHTS-PR) aka Listahan^[4]. Usually, the DSWD goes directly to qualified households, and asks to provide their personal information and submit documentary requirements to become 4Ps members.

    To remain in the program, members must comply with conditions such as health checkups and school attendance for children depending on age and attendance at Family Development Sessions.

    ^[4] NHTS-PR or Listahan is used to identify who and where the poor are in the country. Targeting is based on the estimated income of families compared to the poverty threshold per province. This estimated income is based on family composition, education, and access to basic services.

19. 19 I am the 4Ps beneficiary applying for lifeline rate but our electric bill is named under a different family member. Am I eligible for a lifeline rate?

    Yes, as long as you comply with all the eligibility requirements and your application has been validated by Meralco.

20. On Lifeline Rate and other Applications in Meralco

    20 Can I apply for the senior citizen discount together with Lifeline Rate?

    Yes. A customer may apply for both Lifeline Rate and Senior Citizen discount simultaneously provided requirements for both were submitted.

21. 21 I am already enjoying Senior Citizen discount but I am also a qualified marginalized end-user. Can I also avail of the lifeline rate?

    Yes, you can apply for the lifeline rate.

22. 22 Can I apply for an Installment Payment Agreement (IPA) even though I'm a recipient of the Lifeline Rate?

    Yes. A customer may still apply for an Installment Payment Agreement even though you are a recipient of Lifeline Rate.

23. 23 I am about to apply for a new electric service, and I don't have any service contract with Meralco. Can I apply for lifeline rate along with it?

    Yes, you may apply for the Lifeline Rate together with the application for a new electric service.

Senior Citizen Discount

Annual Update of Bill Deposit FAQs

1. 1 Why did I receive a letter on the collection of additional or/refund of excess bill deposit? / What is the bill ad in my bill about?

   In April 2020, the Energy Regulatory Commissions (ERC) ordered the suspension of the Annual Update of Bill Deposit (AUBD). In an Advisory dated June 13, 2023, the ERC ordered the resumption of the AUBD. The letter/bill ad you received is a result of Meralco’s compliance to said Order based on your contract anniversary.

2. 2 What is the Bill Deposit?

   The Bill Deposit is an amount required from customers of distribution utilities as a guarantee for payment of electric bills. This is updated annually and is equivalent to your average monthly bill for the past twelve (12) months and earns interest at a rate prescribed by ERC. The bill deposit will be returned to the customer upon termination of account or when the customer meets the good credit standing requirement under the Distribution Services and Open Access Rules (DSOAR).

3. 3 What is Annual Update of Bill Deposit (AUBD)?

   The AUBD program enables us to determine if the bill deposit is enough to cover the customer’s average monthly bills, making adjustments if necessary.

   The AUBD takes place during the customer’s contract anniversary month.

4. 4 Who are required to pay a bill deposit?

   A bill deposit will be required from the following:

   1. a. New customers applying for electric service;
   2. b. Existing customers applying for transfer of service;
   3. c. Existing customers applying for an increase in load/ capacity;
   4. d. Existing customers with disconnected services applying for a reconnection, and who were previously not subjected to bill deposit;
   5. e. Existing customers whose actual average monthly consumption for the past twelve (12) months increased by more than 10% of the initial or existing bill deposit;
   6. f. Existing customers who have previously availed of the early refund of bill deposit due to good credit rating and who later default in payment of their monthly bill/s;
   7. g. Existing customers who have requested to change their rate classification (Ex: From resi to GSA / GSB / GP; GSA to GSB; GSB to GP and vice versa)
5. 5 How will you know if an updated bill deposit will be collected or refunded?

   We will inform the customer about the collection of additional required deposit or refund of excess deposit through the AUBD letter. You will also see the monthly installments of the additional required deposit or excess deposit in the Applied Credits / Other Charges (it will be labeled as Differential Bill Deposit) section on page 2 of the electric bill.

   Please see sample bill below:

   (For Additional Bill Deposit)

   

   (For Bill Deposit Refund)

   

6. 6 How do you determine if a bill deposit is sufficient?

   The sufficiency of the bill deposit is determined by comparing a customer's existing bill deposit, including accumulated interest, with the average monthly bills for the past twelve (12) months.

   1. If the bill deposit is greater than the average bill by more than 10%, the excess bill deposit will be refunded to the customer through his bill/s
   2. If the bill deposit is less than the average bill by more than 10%, additional bill deposit equivalent to the insufficient amount will be collected from the customer
   3. If the difference falls within 10%, there will be no refund nor collection of bill deposit from the customer.

   To illustrate:

   i. REFUND (Bill deposit + Interest is greater than Ave. Monthly Bill by more than 10%)

   Bill Deposit and Interest	P 1,500.00
   Less: Average Monthly Bill (SEP 2019 - AUG 2020)	P 1,000.00
   Difference	P 500.00 (33.3%)
   Refund	P 500.00

   ii. COLLECTION (Bill deposit + Interest is less than Ave. Monthly Bill by more than 10%)

   Total Bill Deposit and Interest	P 800.00
   Less: Average Monthly Bill (SEP 2019 - AUG 2020)	P 1,000.00
   Difference	P 200.00 (25.0%)
   Collection	P 200.00

   * P 39.58 - monthly installment payment for twelve (12) months

   iii. EXEMPTED FROM AUBD (Difference of Bill deposit + Interest and Ave. Monthly bill for past 12 months is within 10%)

   Total Bill Deposit and Interest	P 1,050.00
   Average Monthly Bill (SEP 2019 - AUG 2020)	P 1,000.00
   Difference	P 50.00 (-4.8%)
   No Refund / Collection

7. 7 I am qualified for a Bill Deposit refund. How can I get my refund?

   Your bill deposit refund will be credited to your current month’s bill under the Applied Credit section.

   Should you be able to pay your monthly bills on or before the due date for (3) consecutive years, you may refund your bill deposit in full in any of the Meralco Business Centers. A notification will be sent once you have qualified.

8. 8 Can I pay the additional bill deposit amount in installment?

   Yes. The additional amount required shall be collected in 12 monthly installments. It will be reflected as an additional item under Bill Computation Summary section and Other Charges in the back page of your bill the next month after you receive the letter/bill ad.

Know More About FIT-All

1. 1 What is FIT-All charge?

   The Feed-In-Tariff Allowance (FIT-All) is a uniform charge (in PhP per kWh) imposed on all electricity end-users to support the development of renewable energy sources in the country. The FIT-All collected by Distribution Utilities (DUs), such as Meralco, is remitted in full to the National Transmission Corporation (TransCo), the government-owned and controlled corporation designated as FIT-All fund administrator. Since FIT-All is a pass-through charge, DUs do not earn from this charge.

   The FIT-All can be found in this section of the bill:

   

2. 2 Why am I charged for this?

   In line with the Feed-in-Tariff (FiT) Rules, electricity consumers who are supplied with electricity through the distribution or transmission network shall share in the cost of the FITs in part through a uniform charge (in PhP per kWh), referred to as the FIT-All, and applied to all billed kWh.

   The FIT-All charge is set annually by the ERC based on the petition by TransCo, which is tasked with the settlement of the FiTs of the Eligible Renewable Energy Plants.

   The FIT-All charge has been applied to all electricity end-users starting with the February 2015 bills.

3. 3 Who are billed with FIT-All charge?

   The FIT-All charge will be reflected in the bill of ALL customers – residential, commercial and industrial.

4. 4 How much is the FIT-All charge included in my bill?

   Beginning the November 2025 billing month, customers are charged with the ERC-approved FIT-All rate of PhP0.2073/kWh.

   For residential customers consuming 200 kWh, this is equivalent to PhP41.46.

5. 5 Why is there an increase in the FIT-All charges in November 2025?

   The PhP0.0884 per kWh increase in the FIT-All charge is in accordance with the Energy Regulatory Commission’s (ERC) directive to collecting agents nationwide to implement a new FIT-All rate.

Ancillary Service Charge FAQ

1. 1 What is the Ancillary Service Charge?

   The Ancillary Service Charge is the cost of Ancillary Services (AS) which are services necessary to support the transmission of capacity and energy from resources to loads, while maintaining reliable operation of the transmission system.

2. 2 Why are customers charged an Ancillary Service Charge? Does this go to Meralco?

   Customers are billed Ancillary Service Charge to cover the cost of ancillary services procured by the National Grid Corporation of the Philippines (NGCP). This is a pass-through charge that is paid to NGCP by distribution utilities (DUs), and collected from its customers, in accordance with ERC rules. Meralco only acts as collecting agent of the Ancillary Service Charge for NGCP.

3. 3 What changes can I expect in my bill regarding the Ancillary Service Charge? Where can I find this in my bill?

   Previously, the cost of Ancillary Services forms part of the Transmission Charge. Beginning August 2026, it will be shown as a separate line-item as “Ancillary Service Charge” in compliance to the ERC resolution, separate from the Transmission Charge which will cover the other transmission costs of NGCP (e.g. costs associated for conveying electricity from power plants to Meralco).

   Back of Bill

   

4. 4 Will the separation of the Ancillary Service Charge from the Transmission Charge impact my bill?

   No. Presenting the Ancillary Service Charge as a separate line item will not, by itself, increase your total electricity bill. It is not a new or additional charge, but a representation of an existing transmission-related cost previously included under the Transmission Charge.

5. 5 Will the Ancillary Service Charge change every month?

   Yes, the Ancillary Service Charge will be adjusted every month to reflect the monthly ancillary service costs from National Grid Corporation of the Philippines (NGCP), in accordance with the ERC Resolution.

6. 6 How will this change affect how I read my bill?

   With the separation of Ancillary Service Charge, you can now see which portion of your bill will go to generation facilities who provided Ancillary Services, as procured by the NGCP.

7. 7 Will this change take effect? Is it permanent?

   Yes, the separation of Ancillary Service Charge will be in effect unless directed by ERC otherwise.

8. 8 Who determines the Ancillary Service Charge?

   The monthly Ancillary Service Charge is determined by the Distribution Utilities, such as Meralco, in accordance with the formula in the ERC Resolution, based on the costs for the ancillary services procured by the NGCP, whether through Ancillary Service Procurement Agreements (ASPAs) or from the Reserve Market.

9. 9 Can I reduce the Ancillary Service Charge in my bill?

   The Ancillary Service Charge rate is applied to your consumption. So, the Ancillary Service Charge amount in the electricity bill may be reduced if the consumption is reduced.

Meter Deposit Refund

1. 1 What is a meter deposit?

   It is an amount previously required from customers during application for a new service connection to guarantee against loss or damage of the electrical meter installed. The deposit was equivalent to one-half of the cost of the electric meter and its accessories. This is different from the Service or Bill Deposit which is paid as part of a customer’s application for service to guarantee payment of bills, and is equivalent to one month billing based on the customer’s electrical load.
   
   The collection of Meter Deposits began in 1987, following Order 85-121 and Resolution 95-21 of the then Board of Energy (BOE) and then Energy Regulatory Board (ERB), respectively, now Energy Regulatory Commission (ERC).
   
   This is different from the service or bill deposit, which is the amount required from customers, as part of their application for service, to guarantee payment of bills. The said deposit is equivalent to the customer’s estimated billing for one (1) month.

2. 2 Is Meralco still collecting the meter deposit?

   Meralco stopped collecting meter deposits from residential customers in July 2004 with the advent of the Magna Carta for Residential Electricity Consumers. Since April 2006, Meralco stopped requiring meter deposits from non-residential customers as well after the promulgation of the Distribution Services and Open Access Rules (DSOAR).

3. 3 Why is Meralco returning the customer’s meter deposit?

   On June 4, 2008, the Energy Regulatory Commission (ERC) released the Rules on MDR for all DUs in the Philippines which became effective on July 5. An Amendment was released in 2016. Under these guidelines, the MDR should begin within six months after its effectivity which means no later than January 2009.
   
   Meralco is operating under the guidelines and rules set forth by the Electric Power Industry Reform Act (EPIRA), a law that became effective on June 26, 2001. The law, which paves the way for the restructuring and deregulation of the power industry, balances the interest of both Distribution Utilities and the consuming public.

4. 4 How much is the refund?

   The MDR consists of the principal amount paid by the customer, plus interest earned.  Computation of the interest varies depending on the type of customer and the date when the meter deposit was paid by the customer to the DU.

5. 5 Who are eligible/covered by the Meter Deposit Refund (MDR)?

   Only terminated accounts of customers who paid for a meter deposit from 1987 to July 2004 for residential customers, and from 1987 to April 2006 for non-residential customers, are covered by this phase of Meter Deposit Refund.
   
   This is because existing and active service contracts were already covered starting November 2008 after ERC Resolution No. 8 Series of 2008 or the “Rules to Govern the Refund of Meter Deposits to Residential and Non-Residential Customers” took effect. This was followed by MERALCO’s automatic crediting or offsetting of the remaining unclaimed MDR, including all accrued interests, to the corresponding existing and active service contracts for which it was posted, in May 2014, pursuant to ERC’s letter dated January 20, 2004. As such, all remaining unclaimed MDR as of now are only for terminated services.

6. 6 Up to when can eligible customers claim their refund?

   As per ERC Resolution No. 12, Series of 2016, or the Amended Rules to Govern the Refund of Meter Deposits to Residential and Non-Residential Consumers, eligible customers are given until December 31, 2017 to claim their MDR.  Thereafter, all unclaimed Meter Deposits, including accrued interest, shall become the subject of an escheat proceeding.  The State, through the Office of the Solicitor General (OSG), shall initiate escheat proceedings in the Regional Trial Court (RTC) where the bank is located, and thereafter, declare the unclaimed Meter Deposit, after due notice and hearing, escheated in favor of the State.

7. 7 How can customers apply for it?

   If the claimant is:

   • A Residential Customer or a General Service customer, go to the nearest MERALCO Business Center.
   • A Small Commercial, Industrial or General Power customer, go to the nearest Business Center or Corporate Business Group-Technical Support Office.

   Please click here for the list of office locations or call hotline at 16211

8. 8 Will an eligible customer be receiving his/her Meter Deposit Refund in cash or in check?

   Eligible Customers will be receiving the refund in cash, if the refund amount is less or equal to PhP5,000.00, and via check payment, if the refund amount is greater than PhP5,000.00.

9. 9 Is MDR taxable?

   Yes. As per BIR Revenue Regulation No. 2-2009, MD Interest is subject 10% CWT.

10. 10 Which services are taxable?

    Services with refund schedule starting from May 2010 onwards, which can be any of the following:
    ​

    1. Residential and General Service Customers - if contract is active, consumption in June 2008 exceeds 200 kWh; OR if contract is terminated as of June 2008, consumption in the service's last month's complete billing exceeds 200 kWh
       
    2. Non-Residential Services - all (regardless of kWh consumption in June 2008 or in the service's last month's complete billing)
11. 11 What should eligible MERALCO customers do to claim MDR and where can it be claimed?

    In claiming their meter deposits and interest, customers should have the following documents:
    
    I. If you are:
     

    1. A residential customer or a general service customer, you may proceed to the nearest MERALCO Business Center
    2. A small commercial, industrial or general power customer, you may visit the nearest Business Center, or Corporate Business Group-Technical Support Office

    ​
    II. Fill out Meter Deposit Refund Application Form. The Refund Application Form can be downloaded below and is also available at the Business Center.

    MDR Application Form to eligible customers

    III. In claiming your MDR, you need to submit the following documents:
     

    1. Original copy of Meter Deposit Receipt
    2. Accomplished Meter Deposit Refund Application Form
    3. Identification Documents:

       a. For Individual Claimants: One (1) Valid Primary ID with photo and signature or Two (2) Valid Secondary IDs with photo and signature. Photocopies of the IDs are needed as well.
       The acceptable Primary IDs are as follows: Driver’s License, Passport, PRC License, SSS ID, GSIS ID, TIN ID, Philhealth ID, Senior Citizen ID, Postal ID, Original NBI Clearance (Computerized Print-out), Police Clearance (Computerized Print-out), New Comelec Voter’s ID (Scanned and Printed on Comelec’s Security Paper), Unified Multi-Purpose ID (UMID), Integrated Bar of the Philippines (IBP) ID.
       The acceptable Secondary IDs are as follows: Company ID with photo and signature, POEA-issued Record Book, School ID with photo and signature, Barangay Certificate with picture, signature and dry seal, Credit Card (with photo and signature)

       b. For non-individual claimants, you will need to submit proof of entitlement to said refund. For further details and a more detailed list of additional identification documents, please get in touch with the nearest Business Center, or Corporate Business Group-Technical Support Office.

    4. Tax Identification Documents: Taxpayer’s Identification Number (TIN) ID with photo and signature for individual claimants; and Bureau of Internal Revenue (BIR) Certificate of Registration for non-individual claimants.
    5. If the claimant is not the Registered Customer, he/she should bring a Special Power of Attorney from the Registered Customer authorizing the claimant to claim the MDR, together with a valid ID of both the Registered Customer and the claimant.

    
    IV. Receive MDR as follows:
     

    1. Cash (if less or equal to P5,000)
    2. Check (if greater than P5,000)​
12. 12 If the account holder (registered customer) is already deceased, who can claim the refund

    The refund may be claimed by the legal heir/s or successor/s-in-interest of the deceased-account holder, subject to compliance with the requirements under the MDR Rules, in ERC Resolution No. 08, Series of 2008.

13. 13 What if the account has already been transferred?

    The amount of meter deposit may still be refunded by the Registered Customer, as the rightful owner/claimant of the meter deposit, subject to compliance with the requirements under the MDR Rules.

14. 14 What if an eligible customer lost his/her original Official Meter Deposit receipt or the Original Contract for Electric Service?

    In addition to the previously mentioned documentary requirements above, claimants who cannot produce and submit the original receipts, must present the following:
    a. Original copy of a Declaration of Loss, if the refund amount is P5,000.00 or less; or
    b. Notarized Affidavit of Loss, if the refund amount is more than P5,000.00;
    
    If the refund amount is P100,000.00 or more, the claimant must present an original copy of the Affidavit of Publication of the fact of loss, in addition to the other documentary requirements previously mentioned.

15. 15 What will happen with the unclaimed Meter Deposit Refund by December 31, 2017?

    After the December 31, 2017 deadline, all unclaimed meter deposits including accrued interest shall be subjected to escheat proceedings initiated by the Office of the Solicitor General, where said amount, after due notice and hearing, will be escheated in favor of the state.​

ICERA Refund

Supreme Court Refund