Meralco Access
Manage your business account online
Continue to MyMeralco, Meralco’s external account service, for supported bills, payments, service applications, and account requests.
On this page
Find the account guidance you need
Review how to prepare, where to get support, and what to expect before continuing to MyMeralco.
Before you sign in
Use the account details and authority on record
- Identify the account
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Keep the Customer Account Number and Service ID Number for the business service you need to manage.
- Confirm authorization
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A company may need an authorization letter or Secretary’s Certificate, the authorized signatory’s identification, and current company records before designated users can manage business accounts.
- Use an official destination
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Check that the address is mymeralco.com.ph before entering credentials or account information. Do not follow payment or account links from an unverified message.
- Start an electric-service application
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Use the official MyMeralco guest application when you are ready to begin an eligible new-service request.
Start in MyMeralco
Account support
Get help when the online service cannot complete the task
- Business hotline
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Call 16210 with the account identifiers and a description of the problem.
Call 16210 - Business and SME accounts
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Email the Business team for supported account, service, and access questions.
Email biz@meralco.com.ph - Enterprise accounts
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Continue through My Meralco first. When the online service cannot complete the request, get in touch with your Relationship Manager for corporate account enrollment and access coordination.
Meet our teams
- Meralco Biz Team
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Meet the people behind Meralco Biz.
Meet the team - Meralco Enterprise Team
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Meet the people behind Meralco Enterprise.
Meet the team
Online account questions
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Is MyMeralco part of this Business page?
No. MyMeralco is an external Meralco account service. Links on this page clearly hand off to mymeralco.com.ph.
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Can every business user see every account?
No. Access depends on the company’s authorization, the users designated for the account, and the features supported for that business service.
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What if I cannot link or find a business account?
Confirm that the account details and company authorization match Meralco’s records, then contact the Business or Enterprise team for support.
External account service
Continue securely to MyMeralco
The external service opens on mymeralco.com.ph. Supported transactions depend on the account and user authorization.
Continue to MyMeralco (external) Call the Business hotline: 16210