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Service status and safety

Brownouts

Check a brownout affecting your area, report a loss of power, review planned maintenance and system alerts, or get electrical safety help.

Check brownout status
Meralco line workers inspect electrical equipment for a service request.

What do you need help with?

Start with the task that matches your situation. Location-based checks ask for a city, service address, or Service ID instead of assuming your device location.

  • Meralco line workers prepare equipment for safe service restoration.

    Check brownout status

    See whether Meralco is already aware of an interruption and review the available status and estimated restoration time.

    Track a brownout
  • A woman wearing a headset works at a computer.

    Report a brownout

    If the interruption is not shown, report whether it affects one property or a wider street or block and provide the service location.

    Report a brownout
  • Meralco line workers inspect electrical equipment for a service request.

    Scheduled service maintenance

    Review planned work by city and date, including the expected time window, affected areas, circuit, and reason for the interruption.

    View maintenance schedule

  • Yellow & Red Alert locations

    Find the announced areas and time blocks that may be affected when rotational service interruptions are required.

    Check alert locations
  • A customer receives help from a Meralco service representative.

    Brownout alerts

    Choose how My Meralco sends account-related brownout advisories through the notification options available to you.

    Manage brownout alerts

Planned and unplanned brownouts

A brownout is a temporary loss of electricity. Some interruptions are scheduled so crews can work safely on the network; others happen unexpectedly and require investigation before an accurate restoration estimate is available.

Planned brownouts

Meralco may schedule an interruption for maintenance, equipment upgrades, network extensions, or government-requested relocation work. Affected customers may receive advance notice, and the maintenance schedule provides the expected work window, affected areas, circuit, and reason.

Unplanned brownouts

Severe weather, damaged or failed equipment, accidents, objects contacting power lines, and power-supply constraints can interrupt service without advance notice. Check the brownout status first; if your location is not reflected, use the reporting handoff so Meralco can assess it.

Utility lineworkers assess distribution equipment from a controlled work zone on a residential street.

How service restoration progresses

The sequence can vary with the cause, affected facilities, weather, access, and the safety of customers and crews.

  1. The interruption is confirmed

    System information and customer reports help identify the affected area and the likely facilities involved.

  2. A crew investigates

    The appropriate field team is assigned, travels to the area, and checks the network for the cause and any immediate danger.

  3. Damage is assessed and repaired

    Crews isolate unsafe equipment, arrange the materials or support needed, and complete repairs when conditions allow.

  4. Service and status are updated

    Power is restored as safely as possible. The estimated restoration time may change as the field assessment becomes more complete.

Brownout questions

  1. What should I check before reporting a brownout?

    Check the brownout status first to see whether Meralco is already aware of the interruption. Note whether the loss of power appears limited to your property or also affects nearby homes, buildings, a street, or a block. Keep your Service ID or complete service address ready.

    Check brownout status

  2. Why can the estimated restoration time change?

    An early estimate is based on the information available at that time. Travel and access, weather, the severity of damage, crew assignments, safety controls, and the materials required can change the expected completion time after inspection.

  3. How can I receive brownout advisories?

    Review the notification settings available in My Meralco and choose the supported email, SMS, or app options for your account. Keep your contact information current so account-related advisories can reach you.

    Open My Meralco notification settings

  4. What if I see a fallen line, damaged post, or sparking equipment?

    Keep a safe distance and do not touch the equipment or anything in contact with it. Use the safety-hazard reporting handoff for fallen lines or posts, streetlight problems, suspected illegal connections, fires, accidents, or other electrical dangers.

    See safety reporting steps

Need further assistance?

Continue to My Meralco Customer Service for account and service support.

Go to My Meralco Customer Service
A customer receives help from a Meralco service representative.

Electrical danger needs a different response

Keep clear and report safety hazards

Do not approach fallen lines, damaged posts, sparking equipment, or anything touching electrical facilities. Use the dedicated safety path so the concern reaches the right response team.

Open My Meralco See safety reporting steps

Maintenance Schedule Archive

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