Start a Service
Apply for a new residential electric service and choose the appropriate application path.
View Start a ServiceResidential · Electric Service
Manage your Meralco electric service
Start a new service, update an existing account or installation, restore a disconnected service, or request permanent disconnection.
Choose what you need to do
Start with the service task that matches your situation. Each path explains the current requirements and the right next step.
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Modify a Service
Update contract details, relocate a service entrance or meter, or increase or decrease the service load.
View Modify a Service -
Reactivate a Service
Request reconnection for an electric service that has been disconnected.
View Reactivate a Service -
Terminate a Service
Request the permanent disconnection of an existing electric service.
View Terminate a Service
How a new service application progresses
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Application and document review
Submit the application and supporting documents for review.
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Site and facility evaluation
Meralco evaluates the site and the planned electrical facilities.
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Service-entrance installation and inspection
Complete the required service-entrance installation and inspection.
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Contract, inspection certificate, and bill deposit
Sign the contract, submit the Certificate of Final Electrical Inspection, and pay the applicable bill deposit.
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Meter installation and energization
Meralco installs the meter and energizes an approved service.
Use an official service channel
The available channel depends on the request. Confirm account-specific requirements before submitting.
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My Meralco
Use My Meralco for supported applications, account requests, bills, and payments.
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Meralco Business Center
Visit a Business Center for requests that require in-person document review or account assistance.
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Certified electrical contractor
A qualified contractor can prepare and complete electrical work required for the application.
Certified electrical contractors
Electric Service questions
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What should I prepare before I start?
Prepare valid identification, proof of ownership or occupancy, and the electrical documents that apply to your request. The destination page provides the current checklist. -
Can every request be completed online?
No. Supported actions may begin in My Meralco, while some changes, reconnections, and permanent disconnections require a Business Center or additional inspection. -
What if the service has been disconnected for more than one year?
Current guidance may route a long-disconnected or terminated service through the new-service process. Meralco will confirm the correct path for the account. -
Where can I confirm the latest requirements?
Use the current Meralco Electric Service guidance or ask through My Meralco or a Business Center before submitting time-sensitive documents.New-service requirements
Ready for the next step?
Continue with My Meralco
Use My Meralco for eligible account actions. If your task requires a Business Center, use the location handoff for in-person help.
Continue to My Meralco Find a Business Center