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Residential billing

Pay your Meralco bill your way

Pay online now, use the My Meralco app, choose a bank or e-wallet, or visit an accredited payment center. Check how quickly each channel posts before you pay.

Choose a payment route

Start with the way you want to pay

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Other ways to pay

  • My Meralco app

    View and pay your bills anytime, anywhere.

    Posting: Real time, 7:00 AM–10:59 PM daily

    View details

  • Bayad

    Pay through the Bayad website, app, or a branch. Bayad channels accept overdue Meralco bills.

    View details

  • Meralco Business Centers

    Visit a Meralco location when you prefer an in-person payment or need help with a bill-specific concern.

    Plan ahead: Check the current directory before visiting

    View Business Centers

  • Banks and payment partners

    Use participating online banks, QR Ph, over-the-counter banks, malls, supermarkets, pawnshops, remittance centers, and other accredited partners.

    View list here
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Make future bills easier

Payment programs and preferences

Automatic credit card payment

Arrange for the monthly bill to be charged automatically to an eligible Philippine-issued credit card.

View details

Automatic bank debit

Allow a participating bank to debit the bill amount from your account on the due date and send the payment to Meralco.

View details

Paperless Billing

Receive and manage monthly bills digitally through the My Meralco app instead of relying on a printed copy.

View details

Payment partners, posting schedules, transaction limits, and convenience fees can change. Confirm the current details in your chosen channel before completing a payment.

Payment details

Pay with the My Meralco app

View and pay your bills in real-time.

Pay your bill

You may pay your bill either through the dashboard you will find upon logging in by simply choosing the “Pay Now” button or through the “Billings” tab.

If paying through the “Billings” tab:

  1. Go to the Billings tab and tick the checkbox next to the unpaid bill you wish to pay.
  2. Review the bill amount before confirming payment.
  3. Click on the "Pay and Apply Changes" and/or "Pay Now" button.
  4. Proceed to the Payment Summary Page and click "Pay Now" again.
  5. You will be redirected to the BAYAD payment page. Review and confirm BAYAD's Privacy Notice by clicking "Proceed."
  6. Enter all your payment details.
  7. Confirm your payment.
  8. Upon successful payment, BAYAD will display a "Payment Successful" screen.
  9. My Meralco will show the payment details screen.
  10. You will receive a confirmation of the transaction via SMS/email.

Payment posting

Real-time payment posting is available daily from 7:00 AM to 10:59 PM.

If your payment was made during our cut-off period which is between 11PM to 7AM (Phil Standard Time), it will be placed in this status temporarily. Kindly check the status again after 24 hours or wait for the email notification which confirms that your payment has been reflected in your account.

Payment receipt

An official receipt will send to your registered email address after payment via My Meralco. The OR is currently not available within the app itself.

Open My Meralco to pay
A customer receives billing support from a Meralco representative at a Business Center.

Payment help

Common payment questions

  1. Which number should I use when paying?

    Use the 10-digit Customer Account Number shown on the latest bill and follow the instructions in the selected payment channel.

  2. Can I make a partial payment?

    A specific amount can be paid toward a single bill through supported channels. Pay the full balance by the applicable deadline when possible to avoid disconnection or other service inconvenience.

  3. How soon will my payment appear?

    Posting depends on the channel and time of payment. RTP channels post during their supported daily windows, while some bank, wallet, and over-the-counter payments can take until the next day or longer.

  4. Can I pay an overdue bill through a payment partner?

    Many accredited banks, Bayad channels, and alternative payment centers accept overdue bills. Confirm acceptance and posting time with the specific channel before paying.

  5. How will I know the payment was successful?

    My Meralco shows the payment details and sends a confirmation by SMS or email after a successful transaction. For another channel, keep its receipt or reference number and verify that the payment posts to the account.

Need further assistance?

Continue to My Meralco Customer Service for account and service support.

Go to My Meralco Customer Service

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