Cookie Policy

How do our website cookies operate?

Essential cookies and technologies support site functions, security, performance monitoring and Google Analytics. They remain active when you choose Essential only. Recommended cookies are optional; you can change those choices through Cookie Settings.

A cookie is a small data file stored by your browser. You can also manage or block cookies in your browser settings. Blocking cookies may affect some website features.

Our website employs functional cookies that are essential for operational purposes, security, and the proper delivery of our online services.

Functional cookies support maintaining website security, remembering preferences vital for service functionality, managing user sessions, and ensuring that website features operate as intended.

A cookie does not give us access to files on your computer.

Functional cookies do not track your browsing behavior on other websites and are not utilized for advertising, profiling, marketing, or analytics. Google Analytics is described separately below.

When you access and utilize our website, certain technical information may be processed via these cookies to enhance website functionality and security. This information may include session identifiers and device-related details necessary to establish and maintain your connection.

This information is automatically collected, temporarily stored in log files, and deleted after a specified period, in accordance with applicable retention policies.

As functional cookies are crucial for the operation of the website and the delivery of requested services, disabling them may impact the availability, security, or performance of certain features.

Meralco does not share information obtained from functional cookies with other websites for advertising or marketing purposes.

Google Analytics

We classify Google Analytics as Essential. It measures page visits, downloads and content interactions, including Yes/No helpfulness responses, to help us understand website use. It runs on eligible public pages before you make an optional cookie choice and continues when you choose Essential only or withdraw recommended consent.

Google Analytics uses browser identifiers and processes usage and device information through Google. Our website measurement does not send form responses or search terms to Google Analytics. Advertising consent remains denied.

For information about Google's processing, see How Google uses information from sites or apps that use its services.

Links to Other Websites

Our website may include links to third-party websites that operate independently of Meralco. These sites are governed by their respective privacy policies, cookie policies, and terms of use.

Meralco is not responsible for the privacy practices, security measures, or content of these external sites.

Therefore, it is advisable to carefully review the privacy and cookie policies of each website you visit.

Logs Collection

To ensure the security, integrity, availability, and proper functioning of our systems and facilities, Meralco may collect and maintain system and security logs generated by your access to our website and systems.

These logs may contain information necessary to identify, investigate, and resolve security incidents, unauthorized access attempts, operational issues, and compliance matters.

Access to these logs is restricted to authorized personnel and may be used for security monitoring, auditing, fraud prevention, incident response, and compliance.

Log information is retained only as long as necessary to meet operational, security, legal, regulatory, and business requirements, and is safeguarded by appropriate organizational, physical, and technical security measures.

Version history

We aim to be as transparent as possible about the changes we make to our Cookie Policy. In this page, you may view the versions of our Cookie Policy from 2017 up to the present.

• August 11, 2021
• November 8, 2019
• May 22, 2017

Related policies

• Data Privacy & Cookie Policy
• Privacy Statement