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Business

Understand your business bill

Choose the Business or Microbiz specimen that matches your statement. Inspect every numbered field on the front and back, then open its plain-language explanation.

For businesses

Business bill · Front

Find payment, energy, and demand details

For the Business layout, the front page combines account and payment information with consumption, demand, power factor, environmental estimates, and official contact routes.

  1. Account holder and billing address

    This area identifies the account holder and the billing address registered for the account.

  2. Servicing office and Meralco TIN

    Find the Business Center or collecting office responsible for the account, together with Meralco’s Taxpayer Identification Number.

  3. Energy use, demand, and bill date

    This summary shows the effective rate per kWh, load factor, bill date, billed demand, and actual consumption. The bill date is when the bill was generated. The rate is the Total Energy Amount divided by Actual Consumption. Load factor compares actual use with use at maximum demand; a higher figure generally means allocated capacity is being used more fully. Billed demand is the higher of minimum billing demand or the month’s peak demand, while Actual Consumption is the kWh registered for the billing period. A sustained high load factor may make an account suitable for a Peak/Off-Peak program, subject to current eligibility rules.

  4. Payment information

    Use the permanent 10-digit Customer Account Number when paying through an authorized partner. This area also shows the due date and the “Please Pay” amount, which is the Total Amount Due. Settle the bill before the due date to avoid the risk of disconnection.

  5. Bill computation summary

    The Total Amount Due can include a remaining balance from a previous bill, charges for the current billing period, and an installment due. The current-period section breaks the bill into its applicable charge groups; use the figures printed on your statement because rates and proportions change.

  6. Monthly consumption history

    The bar chart can show up to 24 months of consumption so you can compare operating cycles and plan future expenses. Confirm the available history on your current bill.

  7. Demand and power factor

    Compare consumption in kWh with the previous billing period. Compare actual demand with minimum billing demand. Actual demand that stays below the minimum can indicate unused contracted capacity, while demand that repeatedly exceeds it can indicate that installed facilities need review. Power factor shows how efficiently power is used; values closer to 100% indicate less reactive power is needed. Ask Meralco to assess contracted capacity when the pattern no longer matches operations.

  8. Estimated environmental impact

    This area estimates the greenhouse-gas emissions associated with the billed electricity use and the number of mature trees that would be needed to offset that impact under the stated methodology. Treat the figures as estimates and check the methodology printed on the current bill.

  9. Payment codes and tax-form reminder

    The QR code or barcode can enter the 10-digit Customer Account Number at supported payment channels. The Business bill can also remind customers to submit BIR Form 2307 and/or Form 2306 for applicable CWT and/or FWV deductions.

  10. Official contact channels

    Use the Meralco contact channels printed on the current bill for account or billing questions. Contact details can differ by customer type and may change over time.

Annotated bill specimen. The numbered markers correspond to the explanations in this section.

Official sample bill with a September–October 2021 billing period. Values are illustrative; use your current bill for actual rates, dates, channels, and account details.

Business bill · Front

Account holder and billing address

This area identifies the account holder and the billing address registered for the account.

Business bill · Back

Trace service, meter, and charge computations

The back page connects payment history and service identifiers with meter data, consumption and demand contributions, detailed rate components, and account-specific notes.

  1. Recent payment transactions

    This table can show the six most recent payments applied to the service, including billing period, posting date, payment channel, and amount paid. It excludes any overpayment unless the current bill states otherwise.

  2. Bills that remain unpaid

    If the account has unpaid bills, this section can list up to six of them with the billing period, due date, remarks, and unpaid amount.

  3. Service details

    Find the 12-digit Service ID Number, the contract holder, and the service address. The Service ID Number is unique to each electric service and helps distinguish locations when one account manages several services.

  4. How the total is split

    This visual shows how energy consumption in kWh, demand in kW, and other charges contribute to the total bill.

  5. Meter multiplier and reactive energy

    A meter multiplier scales the meter’s recorded value when current and potential instrument transformers are needed for higher power requirements; applying the multiplier produces the actual energy used. The rkVAh reading represents reactive energy required by motor-driven and other inductive equipment. For larger commercial and industrial services, the historical guide describes multipliers of 40 or more, depending on power requirements.

  6. Total Energy Amount

    This is the total peso equivalent of the energy the business consumed during the billing period, after the applicable bill components are calculated.

  7. Detailed rate components

    Review the detailed computation for applicable generation, transmission, system-loss, distribution, subsidy, government-tax, universal-charge, and FiT-All renewable-energy components. The exact labels and values on the current bill govern.

  8. Additional bill information

    This area can show load factor, voltage-level class, the formula for the effective rate per kWh, CWT deductions, installments, bill credits, and other account-specific notes.

  9. Authorized payment-partner information

    Use this QR code or Meralco’s current payment-channel directory to check authorized payment partners and applicable payment instructions before paying.

Annotated bill specimen. The numbered markers correspond to the explanations in this section.

Official sample bill with a September–October 2021 billing period. Values are illustrative; use your current bill for actual rates, dates, channels, and account details.

Business bill · Back

Recent payment transactions

This table can show the six most recent payments applied to the service, including billing period, posting date, payment channel, and amount paid. It excludes any overpayment unless the current bill states otherwise.

For Microbiz

Microbiz bill · Front

Find payment and consumption details

The Microbiz front page keeps account and payment information together with current consumption, comparison history, typical use, environmental estimates, and contact routes.

  1. Account holder and billing address

    This area identifies the account holder and the billing address registered for the account.

  2. Servicing office and Meralco TIN

    Find the Business Center or collecting office responsible for the account, together with Meralco’s Taxpayer Identification Number.

  3. Energy use and bill date

    This summary shows the effective rate per kWh, the bill date, and actual consumption. The bill date is when the bill was generated. The rate is the Total Energy Amount divided by Actual Consumption, while Actual Consumption is the kWh registered for the current billing period.

  4. Payment information

    Use the permanent 10-digit Customer Account Number when paying through an authorized partner. This area also shows the due date and the “Please Pay” amount, which is the Total Amount Due. Settle the bill before the due date to avoid the risk of disconnection.

  5. Bill computation summary

    The Total Amount Due can include a remaining balance from a previous bill, charges for the current billing period, and an installment due. The current-period section breaks the bill into its applicable charge groups; use the figures printed on your statement because rates and proportions change.

  6. Monthly consumption history

    The bar chart can show up to 24 months of consumption so you can compare current and past use and plan expenses. Confirm the available history on your current bill.

  7. Consumption comparison and averages

    Compare consumption with the previous month and the same period last year. The typical-consumption area can also show average monthly use, average daily use, and average daily cost to support energy and budget planning.

  8. Estimated environmental impact

    This area estimates the greenhouse-gas emissions associated with the billed electricity use and the number of mature trees that would be needed to offset that impact under the stated methodology. Treat the figures as estimates and check the methodology printed on the current bill.

  9. CAN payment codes

    The QR code or barcode can enter the 10-digit Customer Account Number at supported authorized payment channels.

  10. Official contact channels

    Use the Meralco contact channels printed on the current bill for account or billing questions. Contact details can differ by customer type and may change over time.

Annotated bill specimen. The numbered markers correspond to the explanations in this section.

Official sample bill with a September–October 2021 billing period. Values are illustrative; use your current bill for actual rates, dates, channels, and account details.

Microbiz bill · Front

Account holder and billing address

This area identifies the account holder and the billing address registered for the account.

Microbiz bill · Back

Review payments, service, and rate components

The Microbiz back page shows payment history, unpaid bills, the Service ID Number, metering information, detailed charge components, additional notes, and payment-partner guidance.

  1. Recent payment transactions

    This table can show the six most recent payments applied to the service, including billing period, posting date, payment channel, and amount paid. It excludes any overpayment unless the current bill states otherwise.

  2. Bills that remain unpaid

    If the account has unpaid bills, this section can list up to six of them with the billing period, due date, remarks, and unpaid amount.

  3. Service details

    Find the 12-digit Service ID Number, the contract holder, and the service address. The Service ID Number is unique to each electric service and helps distinguish locations when one account manages several services.

  4. Total Energy Amount

    This is the total peso equivalent of the energy the business consumed during the billing period, after the applicable bill components are calculated.

  5. Detailed rate components

    Review the detailed computation for applicable generation, transmission, system-loss, distribution, subsidy, government-tax, universal-charge, and FiT-All renewable-energy components. The exact labels and values on the current bill govern.

  6. Additional bill information

    This area can show the formula for the effective rate per kWh, CWT deductions, installments, bill credits, and other account-specific notes.

  7. Authorized payment-partner information

    Use this QR code or Meralco’s current payment-channel directory to check authorized payment partners and applicable payment instructions before paying.

Annotated bill specimen. The numbered markers correspond to the explanations in this section.

Official sample bill with a September–October 2021 billing period. Values are illustrative; use your current bill for actual rates, dates, channels, and account details.

Microbiz bill · Back

Recent payment transactions

This table can show the six most recent payments applied to the service, including billing period, posting date, payment channel, and amount paid. It excludes any overpayment unless the current bill states otherwise.

Bill components

How your bill is made up

The Electric Power Industry Reform Act (EPIRA, Republic Act No. 9136) requires the electricity bill to be unbundled into its components, and every charge follows government rules and regulations. On Meralco's 2025 overall average bill, pass-through charges were about 88% and distribution utility charges about 12%.

Pass-through charges: about 88%

Paid or remitted by Meralco to generation companies, the National Grid Corporation of the Philippines (NGCP) and the government. Distribution utilities, including Meralco, do not earn from pass-through charges.

  • Generation charge: about 64%
  • Transmission charge: about 8%
  • System loss charge: about 5%
  • Government-mandated charges: about 11%, covering taxes, FIT-All, GEA-All, universal charges, and the lifeline and senior citizen subsidies
Read about pass-through charges
Distribution utility charges: about 12%

Only the distribution, supply and metering charges go to Meralco.

  • Distribution charge
  • Supply charge
  • Metering charge
Read about distribution utility charges

Collected for others

Pass-through charges

Pass-through charges are revenue neutral for distribution utilities like Meralco: they are collected on behalf of other industry stakeholders.

Generation charge

The largest component of the bill: the cost of power generated and injected into the distribution grid by power suppliers, the Wholesale Electricity Spot Market (WESM) and net-metering customer exports. It is computed monthly based on ERC-approved guidelines (ERC Resolution No. 14, Series of 2022) and billed to all captive customers at a uniform rate.

  • It is affected by WESM demand and supply, fuel prices, exchange rates, the supply mix and plant utilization, and ERC-approved adjustments.
Meralco's power supply mix

On average, the largest supply, around 50%, comes from natural gas plants using both indigenous natural gas (Malampaya) and imported liquefied natural gas (LNG). Coal plants supply around 35%, less than 10% comes from renewable energy, and the rest is sourced from WESM.

  • July 2026 average generation cost per kWh, based on the June 2026 supply month: natural gas ₱11.91, coal ₱5.51, renewable energy ₱6.05 and WESM ₱9.68.
  • Having the largest power requirement, Meralco is the only distribution utility capable of contracting directly with large-capacity natural gas plants.
  • Meralco's supply procurement adheres to the Department of Energy's coal moratorium policy and its push for natural gas as a transition fuel.
Transmission charge

The cost of using the transmission system, including the cost of delivering high-voltage power from generators to distribution utilities and the cost of ancillary services that support grid stability through frequency control, voltage regulation and the provision of backup power. It is computed monthly based on ERC guidelines and billed to all customers, with rates differentiated by customer class and voltage level.

  • The transmission charge previously covered both NGCP's cost of power delivery and ancillary services. Starting August 2026, the Ancillary Service Charge is presented as a separate line item on the bill.
System loss charge

The unbundled portion of purchased power cost (generation and transmission) for energy lost in the distribution system. System loss is the difference between the energy input at the distribution utility's delivery point and the total energy output to customers, and it is inherent in providing electricity service.

  • Technical loss: energy dissipated as heat and core loss through equipment, an innate and unavoidable part of electricity service.
  • Non-technical loss: mostly caused by pilferage or theft, with the remainder due to defective meters, meter inaccuracies and erroneous meter readings.
  • The ERC sets the system loss cap, the allowable level of system loss that distribution utilities may recover. Losses over the cap are borne by the distribution utility.
  • It is computed monthly based on ERC guidelines and billed to all customers, with rates differentiated by voltage level.
Taxes

All taxes are remitted to the local or national government in accordance with the law.

  • Real Property Tax (RPT): ₱0.0065 per kWh in July 2026, under the Local Government Code, remitted to local government units.
  • Local Franchise Tax (LFT): 0% to 0.825% depending on the LGU, under the Local Government Code, remitted to local government units.
  • Value Added Tax (VAT): under Republic Act No. 9337, as amended, remitted to the national government.
  • Energy tax: under Batas Pambansa Blg. 36, imposed to conserve energy and promote its efficient use; it applies only to residential customers consuming over 650 kWh and is remitted to the national government.
FIT-All and GEA-All

Billed to all customers to fund government-initiated renewable energy programs that promote cleaner sources of energy, such as solar, wind and hydropower, consistent with the Renewable Energy Act (Republic Act No. 9513).

  • Feed-in Tariff Allowance (FIT-All): ₱0.2011 per kWh until July 2026 and ₱0.3359 per kWh starting August 2026. It is the difference between the feed-in tariff rates set by the ERC under the Feed-in Tariff program and prevailing WESM prices.
  • Green Energy Auction Allowance (GEA-All): ₱0.0371 per kWh, currently suspended until the ERC directs otherwise. It is the difference between the rates set by competitive bidding under the Green Energy Auction program and prevailing WESM prices.
Universal charges

Billed to all customers as mandated by the government under EPIRA and remitted to the Power Sector Assets and Liabilities Management (PSALM), the designated fund administrator.

  • Missionary electrification, for providing power to off-grid or remote areas such as isolated islands: NPC-Small Power Utilities Group (NPC-SPUG) at ₱0.2662 per kWh, by the government, and the Renewable Energy Developer Cash Incentive (REDCI) at ₱0.0101 per kWh, an incentive for private renewable energy developers.
  • Environmental Fund: ₱0.0025 per kWh, for watershed rehabilitation and management.
  • NPC Stranded Debts: ₱0.0428 per kWh, due to loans of the National Power Corporation (NPC) for building power plants before EPIRA was passed.
Lifeline subsidy

Mandated by EPIRA, extended by Republic Act No. 10150 and further extended and enhanced by Republic Act No. 11552, for qualified marginalized end-users who are part of the Pantawid Pamilyang Pilipino Program (4Ps) or are certified by the local Social Welfare and Development Office of their LGU.

  • Lifeline discount, applied to the total electricity bill: 100% for 0 to 50 kWh (all distribution utilities), 35% for 51 to 70 kWh and 20% for 71 to 100 kWh (Meralco), based on DOE, DSWD and ERC Joint Resolution 1, Series of 2022, Resolution 1, Series of 2026, and ERC Resolution 2, Series of 2026.
  • Uniform national lifeline subsidy: ₱0.01 per kWh paid by non-lifeline customers of all distribution utilities and remitted to PSALM, the designated fund administrator.
Senior citizen subsidy

Mandated by the Expanded Senior Citizens Act (Republic Act No. 9994).

  • Households: a 5% discount on the electricity bill for residential senior citizen customers consuming 100 kWh or less per month, on an account enrolled in the senior citizen's name.
  • Institutions: a 50% discount on the electricity bill for senior citizen centers and residential care institutions accredited by DSWD.
  • The senior citizen subsidy is billed to non-senior citizen and non-lifeline customers.
  • The discounts apply to the generation, transmission, system loss, distribution, supply and metering charges, based on ERC Resolution 23, Series of 2010.

Meralco charges

Distribution utility charges

Used by distribution utilities like Meralco for their own operations, maintenance and system upgrades. These rates are set at every regulatory reset under Performance-Based Regulation (PBR) and are fixed until the ERC approves new rates.

Distribution charge

The cost of building, operating and maintaining the distribution system, which brings power from high-voltage transmission grids to commercial and industrial establishments and to residential end-users.

Supply charge

The cost of rendering service to customers, such as billing, collection, customer assistance and related services.

Metering charge

The cost of metering, reading, and the operation and maintenance of metering facilities.

How distribution rates are set

Performance-Based Regulation is an internationally accepted rate methodology, approved and adopted by the ERC, that sets the distribution rates of all private distribution utilities, including Meralco, and the transmission rate of NGCP.

  • It aims to provide reliable service, invest in required and needed facilities, and keep costs reasonable for customers.
  • Under a regulatory reset, private distribution utilities file, and the ERC approves, distribution rates based on forecasted operating expenses, taxes and asset-related costs through depreciation and return on capital.
  • It rewards improving performance and efficiency, encouraging power companies to be as efficient as possible, and penalizes poor performance and inefficiencies.
  • The ERC has adopted PBR for around 20 private distribution utilities, including Meralco. Electric cooperatives' distribution rates are based on a benchmarking methodology.

Recent rate adjustments

Adjustments starting with August 2026 bills

There is no overcharging: these adjustments are part of regular ERC rate processes. Meralco strictly adheres to regulatory mechanisms that result in either refunds or collections, just like the other 140 distribution utilities.

₱8.7 billion cost recovery

Meralco acts as a collecting agent of pass-through charges. Differences between the amounts paid to generation companies, NGCP and LGUs and the amounts billed to customers are unavoidable due to timing and billing adjustments. The ERC's confirmation process, for all 140 distribution utilities, evaluates whether there is an over-recovery for refund (payment lower than billing) or an under-recovery for collection (payment higher than billing).

  • For 2011 to 2022, an ERC decision dated July 31, 2026 confirmed a ₱8.7 billion net under-recovery. Effectively, Meralco had already paid these amounts in advance to suppliers.
  • In the case of generation, the ₱7.3 billion collection resulted from payments to generation companies exceeding billings to customers.
  • The adjustments are implemented starting with August 2026 billing. The lifeline subsidy, RPT and LFT adjustments are presented as separate line items on the bill, while recovery of the remaining charges is embedded in the monthly rates.
Recovery or refund by charge

Each line shows the amount to be recovered or refunded, the average rate per kWh and the estimated number of months.

  • Generation: recovery of ₱7,299.12 million, ₱0.0701 per kWh over 36 months
  • Transmission: recovery of ₱615.93 million, ₱0.0039 per kWh over 36 months
  • System loss: recovery of ₱595.05 million, ₱0.0038 per kWh over 36 months
  • Lifeline subsidy: refund of ₱0.55 million, ₱0.0001 per kWh over 1 month
  • Senior citizen subsidy: refund of ₱2.25 million, ₱0.0005 per kWh over 1 month
  • Real Property Tax: recovery of ₱228.88 million, ₱0.0015 per kWh over 36 months
  • Local Franchise Tax: refund of ₱27.34 million, ₱0.0002 per kWh over 36 months
  • Net under-recovery: ₱8,708.84 million, ₱0.0785 per kWh
₱9.5 billion refund

Private distribution utilities account for differences between the Maximum Average Price (MAP) and the Actual Weighted Average Tariff (AWAT) and file with the ERC for a true-up.

  • For calendar year 2025, the MAP was ₱1.35 per kWh and the AWAT ₱1.52 per kWh: a difference of ₱0.17 per kWh for true-up, equivalent to a ₱9.5 billion refund, including interest.
  • The AWAT is influenced by the sales mix, as distribution rates vary by customer class. An increase in the sales share of residential customers, who have higher distribution rates, increases the AWAT, while a higher share of commercial and industrial customers tends to lower it.
  • In Meralco's calendar year 2025 sales mix, the residential share increased from 30% to 36%, while the commercial share fell from 39% to 37% and the industrial share from 31% to 27%, compared with the 2010 sales mix used in the last rate-setting.

Rates by customer class

Effective total rate per kWh

Illustrative effective total rates based on August 2026 Meralco rates, for captive customers with the same generation charge.

Small businesses: ₱15.68 to ₱13.12

20 kW demand, 200 to 500 hours a month, secondary voltage.

Large businesses: ₱14.23 to ₱12.67

200 kW demand, 300 to 600 hours a month, 34.5 kV voltage.

Households: ₱14.78 to ₱15.96

200 to 800 kWh consumption.

What makes the rates differ
  • For residential customers there are distribution charge brackets, with higher distribution charges for higher consumption brackets.
  • For transmission and distribution charges, residential customers are billed mostly on consumption, while business customers have demand-based charges.
  • For businesses, higher load factor customers effectively have lower transmission and distribution charges.
  • These rates are for captive customers with the same generation charge. Customer Choice Programs (CCP) or contestable customers may have lower and varying generation charges.
Explore Customer Choice Programs

Payments

Paying your business bill

Find the current ways to pay and answers to common payment questions, including Auto Payment Arrangement (APA).

Ways to pay

Compare paying online, through payment partners and at Meralco Business Centers.

See how to pay
Bills and payments questions

Answers about APA enrollment, payment reversals and paying online.

Read bills and payments answers

Payments

Automatic Payment Arrangements

Meralco understands that our customers have busy schedules, making it difficult to pay bills on time. As such, we are offering APA so that you don’t have to worry about late payments or disconnection notices. Customers with no outstanding balance and have an existing account with partner banks can easily enjoy the convenience of automatic payment.

Automatic Debit Arrangements

Debit the payment. Allow your bank to debit the bill amount from your account on the due date and send the payment to Meralco. Visit these banks to enroll in this option. Meralco bill payments are accepted through the following accredited partners:

  • Asia United Bank
  • BDO
  • Chinabank
  • PNB
  • RCBC
  • Security Bank
  • UnionBank
Creditable Withholding Tax (CWT)

For all Authorized Withholding Agents (AWA), get in touch with any of these banks with Creditable Withholding Tax (CWT) printing facility:

  • Asia United Bank
  • Chinabank
  • PNB
  • RCBC
  • Security Bank
  • UnionBank
Automatic Charging Arrangement

Charge to your credit card. Pay your electric bill with your credit card and stop worrying about missing the deadline. Call your credit card hotline to enroll in this option. Meralco bill payments are accepted through the following Philippine Issued cards with our accredited partners:

  • BDO Card
  • BPI Express Credit Cards
  • Chinabank Card
  • Equicom Savings Card
  • EastWest Card
  • Metrobank Card
  • PNB Card
  • RCBC Bankard
  • Security Bank MasterCard (Bills Assist Program)

If your bank is not listed here, kindly call your respective bank managers. Real-time payment (RTP) posting does not apply here.

Bill questions

Before you act on a bill detail

  1. Choose your guide

    Which specimen should I use?

    Use the Business guide when the statement follows the Business layout and includes fields such as billed demand, minimum billing demand, load factor, or power factor. The official source describes this example for customers with contracted capacity from 5 kW to 499 kW. Use the Microbiz guide when your statement follows the Microbiz layout.
  2. Account references

    What is the difference between CAN and SIN?

    The 10-digit Customer Account Number is the permanent payment reference shown on the front. The 12-digit Service ID Number identifies one electric service and appears with the contract holder and service address on the back.
  3. Demand and usage

    Why can billed demand differ from actual demand?

    For applicable Business accounts, billed demand is the higher of the month’s actual peak demand and the contract-based minimum billing demand. Repeated gaps can be a reason to ask Meralco whether the contracted capacity still matches operations.
  4. Sample limits

    Why do my values and charge percentages differ from the samples?

    The specimens are the examples currently published in the official Meralco Business guide, but they contain 2021 sample billing periods. Rates, taxes, line items, program rules, and bill layouts can change. Always use the current bill and current Meralco guidance for an actual transaction.
  5. Privacy

    How should I share a bill when asking for help?

    A business bill contains account, service, meter, payment, address, and scannable information. Do not post an unredacted copy publicly. Share it only through a current secure Meralco account or support channel.

Need further assistance?

Continue to My Meralco Customer Service for account and service support.

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Use MyMeralco for supported account transactions and the billing or payment services available to your business account.

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