Business support

Continue to My Meralco for Business support

New account, service, and support requests now start in My Meralco.

Business support

Use the right support route

Start online, keep your account identifiers ready, and use an established Meralco contact only when the digital service cannot complete the request.

Online business support

Account and billing support: Sign in with the user authorized for the business account, then choose the bill, payment, account, or service task you need.
Open My Meralco
New electric service: Use the guest service-application route when the business is ready to begin an eligible electric-service request.
Start a service application

Before you continue

Identify the service: Customer Account Number and Service ID Number.

Registered company or organization name.

Service address and a concise description of the request.
Confirm authority: Use the account-holder or company-authorized user. Meralco may request current authorization or identity documents before account-specific information is released.

Additional support

Business hotline: Call 16210 with the business account identifiers and the My Meralco task that could not be completed.
Call 16210
Existing assigned contact: A business with an established Meralco contact may continue using that verified contact for an active project or account follow-up.

Will this page still accept a Relationship Manager request?

No. New requests start in My Meralco so they can follow the current account, service, and support workflow.
What if I already have a Relationship Manager?

Continue using your verified contact for an active engagement. Use My Meralco for new account and service requests unless Meralco gives you another official route.

Continue to My Meralco Customer Service for account and service support.

My Meralco

My Meralco opens on mymeralco.com.ph. Available tasks depend on the business account and the user’s authorization.