Meter Office Support Staff

General Responsibilities:

1. Supervises execution of vendor-assigned work orders
   • Ensures that work order execution, status updates and related submissions are done on a timely manner
   • Ensures that all requisitioned and returned materials are properly accounted for, per correct issuing/removal work orders
   • Ensures material availability and timely update of vendor’s truck stock
   • Ensures the accuracy and completeness of Work Order data and other requirements, included As-Built sketch submissions
2. Monitors progress of vendor-assigned work orders, specifically work execution progress and status, compliance to process and standards, and quality/workmanship, and executes necessary plans of action to meet targets
3. Evaluates works done and introduces improvements for work execution efficiency.
4. Coordinates with other offices on matters pertaining to Work Order execution (such as referrals/requests for assistance from other teams).
5. Monitors outsourced services
   • Coordinates with vendor coordinator for outsourced jobs, rework and billing concerns.
   • Provides inputs on SLAs
   • Monitors performance/service delivery of contracted services
   • Endorses appropriate sanctions for underperforming vendors based on agreed SLAs
6. Attends to customer inquiries and gives feedback on the status of a project/work order.

Technical Competencies 

1. Knowledgeable in practical electricity, installation wiring of electrical facilities, and use of multi tester
2. Basic computer knowledge and skills on MS Office applications
3. Easy to grasp work instructions and with keen attention to details

Qualifications

1. At least 2 years College Education with a total of 60 academic units earned preferably in BSEE; OR 
2. Graduate of a two (2) year vocational course in Electrical/Electronics Technology; OR 
3. Graduate of any four (4) year course; OR 
4. TESDA Certified Electrical Course, preferably a Registered Master Electrician