Service Level and Quality Management Associate

Location:

Ortigas, Pasig City

Job Summary:

The Service Level and Quality Management Associate is responsible for technical subject matter expert and is responsible for the performance of activities related to Service Level Management and Quality Management (Solutions Testing and Quality Assurance).

• Supports the development, implementation and maintenance of solutions testing and quality assurance framework, policies, process, standards, guidelines and procedures aligned with global and best practices
• Executes and monitors end-to-end full-stack solutions testing and quality audits ensuring adherence to internal and external standards
• Supports the development, implementation and maintenance of service level management framework, policies, process, standards, guidelines and procedures aligned with global and best practices

Qualifications:

• Graduate of Computer Science, Information Technology, Business, Engineering or other related fields
• Has experience in the implementation of Service Level Management as a Service Level Analyst or Service Level Manager
• Has familiarity with service level management tools, and SEI CMMI, ITSM/ITIL, COBIT, TMM and other related standards and methodologies
• Has background in implementation of quality standards as a Software Quality Tester or Quality Assurance Analyst
• Has knowledge in Quality Control and Assurance methodologies and procedures, and ICT Infrastructure, such as, but not limited to: Servers, Operating Systems, Database, Middleware, and Networking Infrastructure
• Has experience in software testing and performance testing, using tools such as HP Quality Center, or other similar tools
• Proficient in MS Office applications
• Excellent business communication skills
• Willing to work onsite (Pasig City)