Emergency & Safety Guides

Incidents that you can report via Meralco website, Meralco online or Meralco mobile App can be categorized into:

1. Streetlight Concerns – for when you observe that a streetlight is malfunctioning (no power, flickering lights, broken bulbs/fixtures, lights on during the day). Note: is only allowed to fix certain types of streetlights.
2. Safety Concerns – for problems with our facilities such as poles, wires, transformers, etc.

You can report an incident by filling out and submitting an online form, which is available on My Meralco or My Meralco App. Simply log in to your account and go to the Outages & Incidents section. Alternatively, you can visit our website at My Meralco and access the online report form as a guest. For a step-by-step guide, please refer to the instructions below. 
 

1. Via My Meralco
   1. Log in to My Meralco.
   2. Click on “Outages & Incidents”
   3. Select “Report Streetlight and Safety Concerns” 
   4. Select your concern type either “Streetlight Concern” or “Safety Concern” 
   5. Select the appropriate answers to the questions that will appear based on your concern type 
   6. Optional: Upload up to 5 photos of your concern. Each file must be in PDF, PNG, JPG or BMP format and must not exceed 5MB. 
   7. Specify the location of your concern by:
      1. Entering an address 
      2. Entering a pole number (only for streetlight concerns) 
   8. Provide landmarks or directions to help us find your location faster OR
   9. Pin the location of your reported concern on the map
   10. Enter the details of the contact person for your report. Fields are pre-populated with your registered details, but these can be edited.
   11. Specify how you want to receive notifications related to your report by selecting either the “Email” and/or “SMS” button.
   12. Click the “Submit” button
   13. You will be directed to a confirmation page, acknowledging receipt of your report. You will also receive an acknowledgment via SMS and/or email, depending on your preferred channel.
2. Via My Meralco App
   1. Log in to My Meralco App
   2. Tap the menu icon found on the upper left-hand corner of the Overview page.
   3. Click on “Outages & Incidents”
   4. Select “Report Streetlight and Safety Concerns” 
   5. Select your concern type either “Streetlight Concern” or “Safety Concern”
   6. Select the appropriate answers to the questions that will appear based on your concern type 
   7. Optional: Upload up to 5 photos of your concern. Each file must be in PDF, PNG, JPG or BMP format and must not exceed 5MB. 
   8. Specify the location of your concern by:
      1. Entering an address 
      2. Entering a pole number (only for streetlight concerns) 
   9. Provide landmarks or directions to help us find your location faster OR
   10. Pin the location of your reported concern on the map
   11. Enter the details of the contact person for your report. Fields are pre-populated with your registered details, but these can be edited.
   12. Specify how you want to receive notifications related to your report by selecting either the “Email” and/or “SMS” button.
   13. Click the “Submit” button.
   14. You will be directed to a confirmation page, acknowledging receipt of your report. You will also receive an acknowledgment via SMS and/or email, depending on your preferred channel.
3. Via My Meralco (as a guest user)
   1. Open My Meralco.
   2. Choose “Continue as Guest,” then open “And more” and “Brownout & Incidents.” 
   3. Select “Report Streetlight and Safety Concerns” under “I want to:”  
   4. Select your concern type either “Streetlight Concern” or “Safety Concern” 
   5. Select the appropriate answers to the questions that will appear based on your concern type 
   6. Optional: Upload up to 5 photos of your concern. Each file must be in PDF, PNG, JPG or BMP format and must not exceed 5MB. 
   7. Specify the location of your concern by:
      1. Entering an address 
      2. Entering a pole number (only for streetlight concerns) 
   8. Provide landmarks or directions to help us find your location faster OR
   9. Pin the location of your reported concern on the map
   10. Enter the details of the contact person for your report.
   11. Specify how you want to receive notifications related to your report by selecting either the “Email” and/or “SMS” radio button.
   12. Read and agree to the My Meralco Terms & Conditions and Privacy Policy by ticking the box.
   13. Click the “Submit” button.
   14. You will be directed to a confirmation page, acknowledging receipt of your report. You will also receive an acknowledgment via SMS and/or email, depending on your preferred channel.