Prepaid Electricity (Kuryente Load)

• Monitor Stay on top of your electricity spending with daily and on-demand load balance notifications via SMS. Additional notifications will also help you manage your account: low load reminder, reload confirmation, rate adjustments, and disconnection/reconnection alerts.
• Control Reload whenever you need to in the load denomination you prefer. Gain flexibility in your electricity spend without worrying about monthly bills nor load expiration.
• Enjoy With the information at hand, you allow your family to enjoy the use of appliances without the risk of overspending. You can also tailor-fit your next appliance purchases depending on your budget

Reminders

1. KLoad customers will not receive a monthly bill. If you need a record of your account details and transactions, you may visit the nearest Meralco Business Center.
2. KLoad peso balance and top ups do not expire. Any unused load will remain in your account.
3. An account with zero load will be disconnected. If it remains disconnected for 90 days, the account will be terminated, and the meter will be pulled out. To re-activate service, the customer must visit the nearest Meralco Business Center and comply with the requirements.
4. You can change the cellphone number registered to your account anytime. Just visit the nearest Meralco Business Center and present a valid ID (if you are the registered customer) or an authorization letter from the registered customer. You may also request the change through the KLoad hotline at (02) 1622-7737.

Ready to apply? Click here to check if KLoad is available in your area!

1. Receive regular free text updates and alerts about your account through your registered mobile number.

   A Welcome Message
   This message is sent upon account activation.

   

   Daily Balance Alert
   We'll be sending a message at the start of the day that includes your available balance in pesos, its equivalent kilowatt-hours, and the applicable rate so you can properly manage your consumption.

   

   Load Confirmation
   This message is sent upon load purchase to confirm that load has been credited to your KLoad account.

   

   Rate Adjustments
   This is sent monthly to let you know of any adjustments to your balance due to changes in electricity rates.

   Rebate Notice – Lower Rates
   If the actual cost of electricity you consumed is lower than the cost initially charged to you, the difference will be credited back to your account.

   Debit Notice – Higher Rates
   If the actual cost of electricity you consumed is higher than the cost initially charged to you, the difference will be deducted from your available load balance. You will be notified 3 days before it is deducted from your account.

   

   Get updates on our rate adjustments here.

   Notice of Disconnection
   This message is sent if your balance falls to zero.

   

   Reconnection Message
   You will receive this once you reload to a disconnected account. A disconnected account will be reactivated within 15 minutes after reloading. There is no reconnection fee.

   

2. Inquire about your balance anytime, anywhere.

   Use the primary or secondary mobile number registered to your account to check your load balance anytime.

   

Helpful Information

Learn the latest on our rate adjustments here

CLICK HERE