The suspension of disconnection applies to May, June and July 2026 service bills of all captive customers. The 3-month installment payment applies to May, June and July 2026 service bills of customers with consumption of 200 kWh and below.

The advisory applies only to service bills dated May to July 2026.

This is being implemented to provide temporary relief to customers who are burdened with high electricity rates as a result of the global energy crisis.

Suspension of disconnection is automatic for all customers.

To avail of the 3-month installment payment, you may request via:

• Email: customercare@meralco.com.ph
• Facebook Messenger: Meralco official page
• 24/7 Hotline: (02) 16211
• Any Meralco Business Center

This will not change the total amount of your bill.

The suspension of disconnection means that services will not be disconnected even if there are unpaid balances for May, June, and July 2026 service bills.

For the 3-month installment option, the bill amount will be divided into three monthly payments to help make payment more manageable.

The 3-month installment payment only applies to May, June, and July 2026 service bills of customers with monthly consumption of 200 kWh and below. If your consumption is above 200 kWh, or if your unpaid bill is dated April 2026 or earlier, you may not qualify for the installment payment option. Customers with consumption above 200 kWh may coordinate with Meralco for available payment arrangements. You can find your monthly kWh consumption in the upper left portion of your bill.

The ERC advisory applies only to service bills dated May to July 2026. Bills dated April 2026 or earlier are not covered by the ERC advisory.

If you have unpaid service bills dated April 2026 or earlier, your service may still be subject to disconnection. The suspension of disconnection applies only to service bills dated May to July 2026.

You may qualify for the 3-month installment payment if your monthly consumption is 200 kWh and below, for your May to July 2026 service bills. You can check your monthly kWh consumption in the upper left portion of your bill.

You may qualify for the 3-month installment payment for your May bill since consumption is 200 kWh and below. However, if your June or July bill is above 200 kWh, those bills may not qualify for the installment payment option. But you may still reach out to us for available payment arrangements.

The requirements depend on whether the requester is the registered customer or an authorized representative.

For registered customers, please prepare:

• A valid government-issued ID
• Customer Account Number or Service ID No.

For authorized representatives, please prepare:

• A valid government-issued ID
• Authorization letter from the registered customer
• Valid government-issued ID of the registered customer
• Customer Account Number or Service ID No.

You may request for installment via:

• Email: customercare@meralco.com.ph
• Facebook Messenger: Meralco official page
• 24/7 Hotline: (02) 16211
• Any Meralco Business Center

Yes, you may still request for installment payment if your monthly consumption is 200 kWh and below, for your May to July 2026 service bills. We will create a separate installment agreement upon submission of requirements.

If you fail to pay, your installment payment agreement will be cancelled and the remaining balance must be paid in full. Once disconnection activities resume and the balance remains unpaid, the service may be disconnected. If you are able to pay earlier, thank you. We appreciate your prompt payment.

We don't charge interest for installment payment.

For customers with unpaid older bills (April 2026 or earlier): Please make sure to settle your unpaid bills at any Meralco Business Center. If you can't and will have to pay through other channels, your payment may be allocated to the unpaid older bills instead of your installment agreement. Please inform us via FB Messenger or hotline (02) 16211 so we can monitor your payment and allocate it to your installment agreement.

For customers without unpaid older bills: Payments may be made through any Meralco Business Center or authorized payment partners with real-time payment posting before the installment due date.

You may request for installment payment until July 31, 2026 or the due date of your July 2026 bill, whichever is later. Requests after this date may no longer be accommodated.

Disconnections due to unpaid May to July 2026 bills will resume in August 2026.

Yes, the ERC advisory urged able customers to pay their bills in full.

Your monthly installments will appear in the Bill Computation Summary (blue box) on the front page of your bill. Details such as the installment payment agreement number will be reflected in the Additional Bill Information section at the back of your bill.

Qualified bills may be divided into 3 equal monthly installments.

Yes, customers may make partial payments for May, June, and July 2026 bills even without availing of installment payment. However, if the bill/s are not fully paid by July 31, 2026 or the due date of the July 2026 bill, whichever is later, the account may still be subject to disconnection.