A brownout (or outage) is a loss of electricity service potentially caused by various factors like maintenance activities, emergency conditions, and on-going facility upgrades.
Outages and Brownouts
Find answers to frequently asked questions
A brownout (or outage) is a loss of electricity service potentially caused by various factors like maintenance activities, emergency conditions, and on-going facility upgrades.
The cause of a brownout depends on whether it is a: (1) Planned Brownout or an (2) Unplanned Brownout.
A Planned Brownout allows us to conduct maintenance activities, upgrade line and/or substation equipment and facilities, relocate facilities as necessitated by government projects (e.g., road widening), or construct and extend facilities to serve additional customers. If you’re going to be affected by this type of brownout, we will advise you at least 72 hours before the actual time of service interruption.
An Unplanned Brownout is usually a result of emergency conditions that lead to a service interruption. It may be caused by factors that are beyond our control, such as generation deficiency, adverse weather conditions, and/or foreign objects coming into contact with power lines and equipment. Failure of line hardware, components and devices directly connected to power lines also cause this type of brownout. If you are affected by this, you can view and monitor the status via the Outage map. If there is no available brownout information on the map, you may file a report through the brownout reporting form.
Incidents that you can report via Meralco website, Meralco online or Meralco mobile App can be categorized into:
You can report an incident by filling out and submitting an online form, which is available on Meralco Online or the Meralco Mobile App. Simply log in to your account and go to the Outages & Incidents section. Alternatively, you can visit our website at www.meralco.com.ph and access the online report form as a guest. For a step-by-step guide, please refer to the instructions below.
Streetlights that are covered by Meralco are commonly installed on Meralco poles. These are owned, operated, and maintained by us.
Other streetlights are owned, operated, and maintained by the barangay, city, municipality, government, homeowners’ association, or even estate developer/manager. Thus, these streetlights are not covered by Meralco, and the repair and maintenance of these streetlights is the responsibility of the said groups.
Since we do not own, operate and maintain metered streetlights, the repair and maintenance for these is the responsibility of either the barangay, city, municipality, government, homeowners’ association (HOA), or estate developer/manager who owns them
Streetlights that are attached to Meralco poles are generally covered by us. You can differentiate a Meralco pole through its prominent Meralco sticker and the pole tag attached to it.
If there is a dedicated pole that does not have this sticker, it is probably owned by your barangay or city/municipal government.
There are several types of safety concerns, but the more commonly reported ones are as follows: