My Meralco Account

To migrate your Meralco Online account to My Meralco:

1. Access My Meralco through the web (www.mymeralco.com.ph) or your My Meralco app.
2. Input your Meralco Online credentials OR access the Single-Sign-On option associated with a Meralco Online account.
3. Check your email and click the verification link within 24 hours upon receipt to set up your new password. The link will expire after 24 hours.
4. Set a new password for your account.
5. Log in to My Meralco using your updated password.
6. Input your current mobile number and wait for your One-Time Pin (OTP).
7. Type in your OTP to be redirected to your My Meralco overview page.

To create an account for My Meralco, please prepare the following:

1. A valid email address
2. A working mobile number
3. A Meralco bill or a bill deposit receipt

To create an account, be ready with your email address, mobile number, and a Meralco bill or bill deposit receipt. You may create an account through mymeralco.com.ph or the My Meralco app.

Register via Web (www.mymeralco.com.ph)

1. Click on the “Create Account” button on the Log In Page.
2. Read and accept the “Terms and Conditions” and “Privacy Policy”.
3. Fill out all the necessary information required.
4. Complete the OTP validation.
5. You will receive an email to validate the email address you provided.
6. Click on the verification button sent to your email to be redirected to My Meralco.
7. Create a password for your account.
8. Congratulations! You have created your My Meralco account. Keep your password up to date for added security.

Register via My Meralco App

1. Download the My Meralco App from:
   1. Google Playstore
   2. App Store
   3. Huawei AppGallery
2. Launch the app and tap the “Create an Account” button.
3. Read and accept the “Terms & Conditions” and “Privacy Policy”.
4. Fill out all the necessary information required.
5. Complete OTP validation.
6. An email will be sent to you to validate the email address you provided. The email will also contain the link to set your password.
7. Tap the link in your email to set your password.
8. Congratulations! You have created your My Meralco account. Keep your password up to date for added security.

1. Click on the “Create Account” button on the Log In Page of the My Meralco App or Web.
2. Read and accept the “Terms & Conditions” and “Privacy Policy”.
3. Click on “Continue with Google/Facebook/Apple” button.
4. Enter your account credentials in the pop-up and click on “Login”.
5. Enter your Customer Account Number (CAN) manually or scan your CAN QR.
6. Complete the OTP validation.
7. The Meralco Account will be created. For Single-Sign-On, no verification is required.
8. The account is activated and verified by default.

Your Meralco Customer Account Number (CAN) is found at the blue box section on the front of your bill. You may also scan the QR code printed at the bottom of your Meralco Bill.

Type in your registered username and password, or you may log in using your linked Google, Apple, or Facebook accounts.

1. When you log in to My Meralco for the first time, a prompt will appear asking you to “Enable Biometrics.”
2. To secure your login with fingerprint or face recognition, click the “Enable Biometrics” button.
3. Once biometrics are successfully set up, another prompt will appear for you to create your MPIN.
4. Create your MPIN by entering a 6-digit code and click “Continue.”
5. After the MPIN is successfully set up, close the app then launch it again to log in using either biometrics or MPIN.

If you didn’t receive your OTP after 2 mins, you may retry by choosing to have it sent through SMS or Email

If you're having issues with your MPIN/Biometrics, you have two options:

1. Clear cache and try logging in again.
2. Reinstall the app and try logging in again.

You may pay your bill either through the dashboard you will find upon logging in by simply choosing the “Pay Now” button or through the “Billings” tab.

If paying through the “Billings” tab:

1. Go to the Billings tab and tick the checkbox next to the unpaid bill you wish to pay.
2. You have the option to either make a full payment or pay a specific amount. If you choose not to pay the full amount, adjust the payment amount by clicking the "edit" icon.
3. Enter the desired payment amount.
4. Click on the "Pay and Apply Changes" and/or "Pay Now" button.
5. Proceed to the Payment Summary Page and click "Pay Now" again.
6. Choose to sign up or continue as a guest.
7. You will be redirected to the BAYAD payment page. Review and confirm BAYAD's Privacy Notice by clicking "Proceed."
8. Enter all your payment details.
9. Confirm your payment.
10. Upon successful payment, BAYAD will display a "Payment Successful" screen.
11. My Meralco will show the payment details screen.
12. You will receive a confirmation of the transaction via SMS/email.

Only successful transactions will be charged the convenience fee. Failed transactions do not make use of MERALCO’s partners’ payment facilities, therefore the convenience fee will not be charged.

If your payment was made during our cut-off period which is between 11PM to 7AM (Phil Standard Time), it will be placed in this status temporarily. Kindly check the status again after 24 hours or wait for the email notification which confirms that your payment has been reflected in your account.

An official receipt will send to your registered email address after payment via My Meralco. The OR is currently not available within the app itself.

A service can be enrolled to a max of 4 different My Meralco accounts. The system will block the enrollment if the user attempts to enroll the same CAN and service to the 5th account.

To enroll another service to an existing account:

1. Go to the “Accounts” tab.
2. Click on the “Enroll another service” button.
3. Enter the CAN manually or scan your CAN QR found on your bill.
4. Tick the checkbox if you are the account owner or choose the relationship to the account owner if not.
5. Complete the OTP validation with the code received on the mobile number associated with your My Meralco account.
6. Once service enrollment is successful, My Meralco will show an “Enrollment Successful” confirmation.

1. Go to the “Accounts” tab.
2. To unenroll a service currently enrolled in Paperless billing, you must first cancel your Paperless billing subscription before removing the service.
3. Choose a service that is not subscribed to Paperless billing. If there are multiple service enrollments in your account, the unenrollment will proceed successfully.
4. Please ensure the password entered is correct.

Note: For SSO accounts, OTP validation will be required instead of password validation.

Only Postpaid customers are allowed to register to My Meralco for now. Please wait for our announcement once Prepaid customers can register to My Meralco.

To view your bill:

1. Log in to your account. On the dashboard, tap the “Billings” tab in the navigation bar.
2. Select “View PDF.”
3. Choose the CAN for the bill you wish to view.
4. Click “View PDF” next to the billing month you want to see.
5. Your electric bill will appear on the screen; you can download it if desired.
6. Expand any bill to access previous statements.

1. To apply for a new service, go to the "Accounts" tab in the top navigation to open the dropdown menu. Select "Request a Service".
2. Choose "Apply for New Electric Service".
3. Enter all necessary customer information.
4. Select an Authorized Representative.
5. Select for which Service Category and enter the Service details.
6. Choose the billing address.
7. Select appropriate discounts and value-added services.
8. Upload the required documents and indicate your preference for updates via SMS.
9. Your service application is successful if you see the prompt "We have received your new service application" on your screen.

For further concerns or clarifications, please contact us at our 24/7 hotline at (02) 16211. You can may reach out to us via private message on Facebook Messenger or X, or email us at customercare@meralco.com.ph.