Trusted electricians and contractors engage in continuous training for professional service delivery to its customers. Certified by Meralco contractors specifically engage in several programs facilitated by Meralco to aid the needs of our customers. These include technical training programs, alignment of technical standards, and customer service.

Though Meralco organizes the training and accreditation programs of these contractors, they are in no way legally connected with Meralco. Meralco remains as a third-party entity between the agreements of the contractor and the availing customer. Meralco however presents to the customers both supplier and service package options for competitive and best-price offerings.

You may apply for a new residential electric service through the following Meralco channels:

  1. MyMeralco app or website
  2. Call Center Hotline (02) 16211
  3. Meralco Business Centers

Applying for a new electric service is fast, easy, and convenient. Follow these steps:

Step 1: Application

Prepare the requirements

  • Application form
  • Valid IDs
  • Proof of ownership / occupancy
  • Load schedule or Electrical Plan
  • Authorization letter, as needed

Submit via these channels

For a more convenient experience, let certified contractors handle the different steps of the application for you, depending on the service you choose:

  • Full bundle: Steps 1 to 4
  • Technical service: Step 3
  • Documentary service: Step 4
  • Processing service: Steps 1 and 4

Step 2: Evaluation

Meralco inspect premises of your home to verify the following:

  • Completeness of home facilities (CR / Kitchen, etc.)
  • Completeness of wiring system
  • Distance from the nearest Meralco facility

Meralco issues yellow card for securing a Certificate of Final Electrical Inspection (CFEI) from the LGU

Step 3: Installation

  • Secure meter socket from the nearest Meralco Business Center
  • Install service entrance via PECCBM or electrician and use the yellow card as your guide
  • Update Meralco once installation is complete via the contact details provided
  • Meralco inspects and approves service entrance

Step 4: Completion

Submit the Certificate of Final Electrical Inspection (CFEI) and other documents

Sign contract

Pay bill deposit via these channels:

Step 5: Energization

Install electric meter and energize service (This will be done in the presence of the customer or authorized representative)

If you have a My Meralco account: Log in to your account via the app or through https://mymeralco.com.ph/

If you don’t have a My Meralco account yet: We encourage you to sign-up to enjoy the full benefits of My Meralco. But if you can’t sign-up yet, you may access the site as a guest through this link: https://mymeralco.com.ph/

Via Web

Existing My Meralco UserGuest User
  1. Go to https://mymeralco.com.ph/ and log in to your account
  2. From the navigation bar, click "Accounts"
  3. Click “Apply for New Electric Service”
  1. Go to https://mymeralco.com.ph/
  2. Click “Continue as Guest”
  3. From the navigation bar, click “And more”
  4. Click “Request a Service”
  5. Click “Apply for New Electric Service”

Via My Meralco App

Existing My Meralco UserGuest User
  1. Open the app and log in to your account
  2. Click Menu
  3. Click “Request a Service”
  4. Click “Apply for New Electric Service”
  1. Open the app
  2. Click “Continue as Guest”
  3. Click “Add more”
  4. Click “Request a Service”
  5. Click “Apply for New Electric Service”

The list of requirements for a protective line cover are as follows:

  1. Valid identification documents
  2. Contact person with proper contact details
  3. Location of the primary lines where rubber hose will be installed
  4. Sketch of the location or pictures
  5. Purpose of rental
  6. Settlement of rental fee

Applications for protective line covers are processed in any Meralco business center.

PrimarySecondary
  1. COMELEC Voter’s ID
  2. Firearm’s License
  3. GSIS ID
  4. IBP (Integrated Bar of the Philippines) ID
  5. NBI Clearance
  6. Other government-issued ID
  7. Pag-ibig ID
  8. Passport
  9. Philippine Passport
  10. PRC ID
  11. PRC License
  12. Senior Citizen ID
  13. SSS ID
  14. TIN Card
  15. UMID (Unified Multi-Purpose ID)
  1. Barangay Certificate with Picture, Signature and Dry Seal
  2. Credit Card with Photo & Signature (secondary ID)
  3. POEA Artist Record Book
  4. Police Clearance
  5. Special / General Power of Attorney (SPA / GPA)
  6. Company ID

For LGUs that have a partnership with Meralco and are already implementing the Electronic CFEI project, your CFEI will be submitted online by the LGU directly to Meralco.

If your LGU issues a printed or manually generated CFEI, you must first have this sealed before you submit it to a Meralco Business Center.

You may now sign and submit the contract for electric service without the need to commute or line-up in our Business Centers. A digital copy of the contract can be accessed via the My Meralco app upon approval of service entrance. A notification will be sent via email and SMS.

For Contract for Electric
Service (Orange Form): sign
and submit directly via the My Meralco app 
* For accounts with an applied load of less than 40 kW		For the Agreement for the Sale of Electric 
Energy* (Long Form Contract): sign via Adobe 
Sign 
* For accounts with an applied load of 40 kW and above
  • A digital contract will be presented to you in the My Meralco app during your application
  • Please review the document and confirm your agreement by checking the acknowledgment box and submitting it. This will serve as your digital signature.

You will receive a link to your contract via email, which you can review and sign digitally through Adobe Sign. Follow these steps:

  1. Check your inbox for an email from Meralco with the subject: MERALCO: Contract Finalized (Step 5 of 5).
  2. Click the link in the email to access your contract in the My Meralco app or website. Then go to Track Status, select your application, and open the list of documents to view your contract.
  3. Find the section where your signature is required. You can sign in two ways:
    • Option 1: Draw your signature using your mouse or touchscreen.
    • Option 2: Upload an image of your handwritten signature.
  4. After adding your signature, click the Apply button to submit. Meralco will validate your digitally-signed contract within one (1) business day to confirm that the digital signature matches the identification documents submitted.